Permit Technician

Town of Zionsville•Zionsville, IN

About The Position

Within the Department of Planning & Building, and under the general direction of the Manager of Permitting and Inspections, the Permit Technician provides administrative and technical service to internal and external customers regarding Town building permits and land use entitlements. The role is an initial point of contact for application intake, checks application materials for completeness, submits projects for plan review, transmits technical review comments, enters information into the Town database, and processes temporary and final certificates of occupancy when projects are completed. The position also supports public inquiries, coordinates application and plan circulation among Town staff, municipal departments, and partner agencies, prepares departmental tracking reports, issues Improvement Location Permits after technical approval, prepares permits and agreements, researches records, and collects and reconciles fees. The Permit Technician provides backup coverage at the Welcome Desk when the Welcome Center Coordinator is unavailable. Essential duties are performed indoors in a climate-controlled environment, though occasional site visits may be required. Work may be performed independently or with coworkers under general direction from a supervisor. The role involves professional and discreet interactions with members of the public, including people filing complaints or submitting recommendations, and requires managing several tasks simultaneously.

Requirements

High school degree or GED.
Two years of relevant government, construction, architectural, administrative/clerical, or planning experience, including customer service.
Valid motor vehicle operator’s license and ability to carry and maintain insurance to operate a motor vehicle in Indiana.
Knowledge of building, planning, and zoning principles.
Knowledge of geographic information systems, computer mapping, databases, or related computer applications.
Ability to read and comprehend construction and other land-use-related documents.
Background in accounting or financial procedures.
Ability to exercise judgment and discretion in interpreting applicable policies and procedures.
Ability to operate standard office equipment, including computers and databases.
Ability to communicate effectively in oral and written English.
Ability to interact professionally with the public, supervisors, and coworkers.
Ability to carry out complex oral and written instructions.
Strong time-management and organizational skills, including prioritizing multiple tasks and attention to detail.
Sensitivity to time constraints and resource availability.
Strong team-building skills and ability to forge relationships across departmental boundaries.
Ability to work on several tasks at the same time and complete them effectively.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift at least 30 pounds at times.

Responsibilities

Assist the public with questions and activities related to application intake.
Coordinate with staff, municipal departments, and partner agencies to ensure applications are properly submitted.
Prepare and compile reports related to departmental tracking and database systems.
Review application documents for completeness before technical review begins.
Provide information about department records, reports, codes, ordinances, procedures, and event calendars.
Coordinate circulation of commercial plans among Town team members, municipal departments, and partner agencies.
Respond to public administrative and technical questions about applying for and receiving an Improvement Location Permit.
Issue Improvement Location Permits after review and approval by technical leads.
Prepare permits and agreements for issuance and communicate their status to applicants and interested parties.
Retrieve and research materials from manual and automated files.
Collect and receipt fees for various municipal departments through in-person, mail, and phone transactions.
Balance and submit a report of the daily payment drawer.
Provide backup Welcome Desk coverage by greeting and directing customers and answering the general phone line when the Welcome Center Coordinator is unavailable.