Permit Technician

City of Crystal River•Temporary City of Crystal River City Hall, FL

About The Position

Performs advanced clerical, administrative, and customer service work in support of the Growth Management Department. Serves as a primary point of contact at City Hall, staffing the front desk, greeting visitors, answering incoming telephone calls, responding to general inquiries, and directing the public to the appropriate City department or personnel. The position also supports permitting and licensing activities by processing building permit and zoning applications, handling Business Tax Receipt applications, scheduling building inspections, maintaining departmental records, conducting research, preparing administrative documents, and assisting the Building Official and other Growth Management Department personnel. It helps customers understand application requirements, departmental procedures, and general permitting processes.

Requirements

High school graduate or possession of an acceptable equivalency diploma.
Two years of general office, administrative, or customer service experience.
Ability to effectively interact with the public and provide professional customer service in a fast-paced office environment.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.

Nice To Haves

Experience in municipal government, construction-related industries, permitting, or public-facing customer service is preferred.
Experience working with computers, office equipment, and standard business software applications is highly desirable.

Responsibilities

Serve as the primary front desk representative at City Hall, welcoming visitors and providing a professional first impression.
Answer, screen, and direct incoming telephone calls, emails, and in-person inquiries to the appropriate City department, employee, or outside agency.
Provide general information about City services, departments, procedures, and operations.
Help residents, business owners, contractors, developers, and visitors identify appropriate resources and personnel.
Maintain a professional, courteous, and helpful demeanor when interacting with the public, including people who may be frustrated, dissatisfied, or unfamiliar with City processes.
Coordinate with other City departments to facilitate communication and customer service.
Accept, review, and process building permit and zoning applications.
Receive and process Business Tax Receipt applications and related licensing activities.
Schedule building inspections and coordinate inspection requests for the Building Official and applicable inspection personnel.
Compile, organize, and maintain building permit files, application folders, departmental records, and associated documentation.
Research departmental records, property information, permit history, and other relevant documentation.
Prepare reports, correspondence, notices, and other administrative documents as assigned.
Enter, update, retrieve, and maintain information in departmental software systems and electronic databases.
Provide administrative assistance and general support to the Building Official and other Growth Management Department personnel.
Assist customers in understanding application submittal requirements, departmental procedures, and general permitting processes.
Perform other duties as assigned or required.