Permit Technician

Town of Zionsville•Zionsville, IN

About The Position

Within the Department of Planning & Building, and under the general direction of the Manager of Permitting and Inspections, the Permit Technician provides administrative and technical service to internal and external customers regarding Town building permits and land use entitlements. The position is the initial point of contact for customers handling application intake, verifying application completeness, submitting projects for plan review, transmitting technical review comments, entering information into the Town database, and processing temporary and full certificates of occupancy when projects are complete. The role also coordinates with municipal departments and partner agencies, prepares department tracking reports, provides information about records and procedures, supports permit issuance and fee collection, and serves as backup to the Welcome Desk. Essential duties are performed primarily indoors in a climate-controlled environment, although occasional site visits may be required. The position may involve working independently or with coworkers under general direction and interacting professionally and discreetly with members of the public. There are no direct reports.

Requirements

High school degree or GED plus two years of relevant government, construction, architectural, administrative/clerical, or planning experience, including customer service.
Valid motor vehicle operator’s license and ability to carry and sustain insurance to operate a motor vehicle in the State of Indiana.
Knowledge of building, planning, and zoning principles.
Knowledge of geographic information systems, computer mapping, databases, or related computer applications.
Ability to read and comprehend construction and other land use-related documents.
Background in accounting or financial procedures.
Ability to exercise judgment and discretion when interpreting applicable policies and procedures.
Ability to operate standard office equipment, including computers and databases.
Ability to communicate effectively in oral and written English.
Ability to interact professionally with the public, supervisors, and coworkers.
Ability to carry out complex oral and written instructions.
Strong time-management and organizational skills, including the ability to prioritize multiple tasks and maintain excellent attention to detail.
Sensitivity to time constraints and resource availability.
Strong team-building skills and ability to build relationships across departmental boundaries.
Ability to lift a minimum of 30 pounds at times.

Responsibilities

Assist the public with questions and activities related to application intake.
Coordinate with staff, municipal departments, and partner agencies to ensure applications are properly submitted.
Prepare and compile reports related to department tracking and database systems.
Review application documents for completeness before technical review begins.
Provide information about department records, reports, codes, ordinances, procedures, and event calendars.
Coordinate circulation of commercial plans among Town team members, other municipal departments, and partner agencies.
Respond to public administrative and technical questions about applying for and receiving an Improvement Location Permit.
Issue Improvement Location Permits after review and approval by technical leads.
Prepare permits and agreements for issuance and communicate their status to applicants and interested parties.
Retrieve and research materials from manual and/or automated files.
Collect and receipt assigned fees for various municipal departments through in-person, daily mail, and phone transactions.
Balance and submit a report of the daily payment drawer.
Serve as backup to the Welcome Desk by greeting and directing customers and answering the general phone line when the Welcome Center Coordinator is unavailable.
Process temporary and full certificates of occupancy upon project completion.
Work on several tasks simultaneously and complete them effectively.