Permit Technician

City of Aiken•Aiken, SC

8d•Onsite

About The Position

The City of Aiken is accepting applications for a Permit Technician to join our Building Inspections division. This role involves extensive customer interaction, processing permit applications, verifying contractor information, calculating fees, and maintaining accurate records. The position requires strong clerical skills, attention to detail, and the ability to work cooperatively with various departments and the public.

Requirements

High School diploma or equivalent
Two-year college or technical/vocational school degree
Four to five years of progressively responsible clerical experience or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities
Interpersonal skills necessary to be pleasant and helpful to citizens and vendors and courteous of fellow employees while performing duties
Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance

Nice To Haves

International Code Council (ICC) Permit Technician certification is desirable

Responsibilities

Receives calls and emails and provides information to customers on the permit application process and permit approval status.
Assists customers in submitting applications for building permits.
Responsible for the initial processing of permit applications, including receipt, date stamping, data entry, preliminary review, distribution, and filing.
Reviews applications and submissions for completeness.
Distributes applications to and coordinates the review process with other departments according to division procedures and monitors the status of permit applications during the review process.
Verifies the contractor's state licenses are active and meet state requirements for the projects applied for with a permit application.
Approves and issues basic subcontractor permits as assigned; issues building permits approved by the Building Official or his designee.
Calculates application fees and provides fee breakdowns to customers in writing as necessary.
Collects and receives re-inspection fees and fees for permits; accounts for and deposits monies received by the division; maintains various fiscal records.
Enters, receives, and stores permit and inspection data on a computer.
Schedules and coordinates inspection requests received by phone, email, and in-person; maintains inspection logbook.
Receives, determines, and resolves complex citizen requests, problems, or complaints; works with department heads to resolve problems.
Respond to public inquiries by email and phone and complete requests for information and documentation, such as certificates of occupancy and inspection reports.
Operates a computer and software to type documents, input and retrieve data, and generate a variety of reports; compiles statistical reports regarding division activity for City staff and customers.
Maintains accurate record keeping and filing systems; organizes, develops, and implements procedures for recording and filing various forms and reports; cross-indexes and files documents and correspondence alphabetically, numerically, or by other designated classification.
Performs receptionist duties; greets public entering the office and offers assistance; answers telephone and takes messages, forwards to the appropriate party, or responds to questions, concerns, or complaints from knowledge of departmental procedures.
Develops and maintains cooperative relationships with other City departments, outside vendors, and the general public contacted in the course of work; attends meetings; prepares correspondence and other documents as needed.
Types correspondence, memoranda, reports, and other documents pertinent to the division from written notes or verbal instruction; proofreads and corrects documents; composes letters, memoranda, reports, and procedures.