Permit Technician I-Ii

City of Long Beach•Long Beach, CA

5d•Onsite

About The Position

This position plays a key role in supporting the public and staff in the permit application process. The Permit Technician will offer technical guidance on municipal codes, ordinances, and application procedures both in person and over the phone. The role requires daily use of permitting software to track, process and manager permit record efficiently. Strong customer service skills, attention to detail and the ability to interpret construction documents are essential to this position. The Planning Bureau position will include learning and providing a range of planning and zoning services in person at the permit center, via phone, and virtually. The Permit Technician will complete the review of architectural plans for compliance with the zoning regulations and historic preservation guidelines. This position will require a candidate to work closely with planning and building and safety staff for the processing of ministerial approvals and the communication of regulations to applicants and the public. The Permit Technician role will be closely involved with the use of permitting software in their daily workflow.

Requirements

Two (2) years of paid, full-time equivalent experience involving extensive public contact working in a building, planning, and/or construction environment, with at least six (6) months of the required experience in computerized permit application processing.
Completion of nine (9) or more college semester units (proof required) or the equivalent in planning, building inspection technology, engineering, architecture, code enforcement, fire science technology, or a closely related field; and one (1) year of clerical and/or technical paid, full-time equivalent experience involving extensive public contact, in a building, planning, and/or construction environment with at least six (6) months of the required experience in computerized permit applications processing.
A Permit Technician certification from the International Code Council (ICC) must be obtained prior to passing probation.
Knowledge of principles and practices of permit application review.
Knowledge of familiarity with plans, codes, ordinances, and related terminology, architectural drawing convention and what comprises a complete set of building plans.
Knowledge of process and procedures associated with permits.
Knowledge of records management practices.
Knowledge of customer service methods and techniques.
Ability to understand and follow oral and written instructions and procedures.
Ability to learn quickly and apply departmental policies and procedures affecting the acceptance and review of permit applications and commonly used codes and ordinances.
Ability to understand the relationship between City zoning ordinances and building code requirements.
Ability to learn, retain, interpret and communicate technical and complex information, terminology, policies and procedures, including codes, ordinances, and regulations.
Ability to analyze and review permit applications.
Ability to perform basic math computations.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to type or enter data accurately and at a speed necessary for successful job performance.
Ability to work effectively with a wide variety of people by consistently exercising tact, good judgment and a proactive, problem-solving focused communication style.
Ability to maintain composure under stressful circumstances.
Ability to operate office equipment including computers, printers, and copiers as well as the supporting word processing, spreadsheet, e-mail, and database applications.
Ability to maintain accurate records and files.
Ability to facilitate and problem-solve quickly and independently and/or as part of a team.
Ability to provide support to City and department staff.

Nice To Haves

Bilingual/biliterate skills (Spanish, Khmer, or Tagalog) is desired for some positions.

Responsibilities

Assist architects, engineers, contractors, business owners, and homeowners by providing routine and technical information related to the issuance of permits.
Provides technical information regarding routine municipal code requirements and ordinances.
Assists the public in completing applications and other required forms.
Issues permits as authorized.
Provides customer support and assistance at the public permit processing center and over the phone regarding relatively routine questions about ordinances and codes, permit application process and procedures.
Receives and reviews permit documents and other pertinent information in order to verify accuracy and completeness of information.
Determines permit, plans, and processes requirements for prospective applicants.
Reviews plans and permit applications for compliance with established codes, ordinances, policies, and procedures.
Processes permit applications and plan intake.
Uses architectural and engineering scales to determine dimensions and calculate areas and percentages.
Calculates a variety of fees for plan check, permits, and other development impact fees and determines construction valuations based on established standards.
Performs other related duties as assigned.