III- C (EDV)

City of Orlando•Orlando, FL

7d•$19 - $28•Onsite

About The Position

This position involves performing responsible work related to the processing and issuance of permits and/or review and issuance of Business Tax Receipts within the Permitting Services Division. The role requires utilizing customer service skills, exercising discretion, and incorporating tact and diplomacy to explain basic code requirements and office policies in person, over the phone, and electronically. The Permit Technician II-C performs specialized clerical work involving the receipt, review, and processing of applications for zoning, building, sewer connection, public works improvements, fire, occupational licensing, and other permits. This role involves general office, clerical, and computer work, with considerable public contact, requiring discretion, tact, and diplomacy in explaining code requirements and answering questions. Work is performed under general supervision and reviewed while in progress and upon completion.

Requirements

High School Diploma/G.E.D. Certificate
Six (6) months of customer service experience involving public contact, preferably in zoning, building, engineering, fire protection, planning, business tax receipts, or related areas (for Permit Technician I)
Two (2) years of customer service experience involving considerable public contact, preferably in zoning, building, engineering, occupational licensing, fire permitting, planning, or related areas (for Permit Technician II)
Three (3) years of customer service experience involving considerable public contact, preferably in zoning, building, engineering, occupational licensing, fire permitting, planning, or related areas (for Permit Technician III)
Effectively communicate both verbally and in written form
Possess basic computer skills
Equivalent combination of education, training, and experience

Nice To Haves

Experience preferably in zoning, building, engineering, fire protection, planning, business tax receipts, or related areas

Responsibilities

Processing and issuance of permits
Review and issuance of Business Tax Receipts
Utilizing customer service skills
Explaining basic code requirements and office policies in person, over the phone, and electronically
Receipt, review, and processing applications for zoning, building, sewer connection, public works improvements, fire, occupational licensing, and other permits
General office, clerical, and computer work as assigned
Explaining code requirements and answering questions in person and over the phone