III- C (EDV)

City of Orlando•Orlando, FL

5d•Onsite

About The Position

Under the direction of the Customer Service Supervisor, performs responsible work involving the processing and issuance of permits and/or review and issuance of Business Tax Receipts within the Permitting Services Division. Utilizes customer service skills, exercises discretion, and incorporates tact and diplomacy to explain basic code requirements and office policies in person, over the phone, and electronically. Performs responsible specialized clerical work involving the receipt, review, and processing applications for zoning, building, sewer connection, public works improvements, fire, occupational licensing, and other permits. Work involves general office, clerical, and computer work as assigned. Has considerable public contact and must exercise discretion, tact, and diplomacy in explaining code requirements and answering questions in person and over the phone. Work is performed under general supervision. Performance is reviewed while in progress and upon completion through observation, discussions, and review of reports.

Requirements

High School Diploma/G.E.D. Certificate
Six (6) months of customer service experience involving public contact, preferably in zoning, building, engineering, fire protection, planning, business tax receipts, or related areas (for Permit Technician I)
Two (2) years of customer service experience involving considerable public contact, preferably in zoning, building, engineering, occupational licensing, fire permitting, planning, or related areas (for Permit Technician II)
Three (3) years of customer service experience involving considerable public contact, preferably in zoning, building, engineering, occupational licensing, fire permitting, planning, or related areas (for Permit Technician III)
Effectively communicate both verbally and in written form
Possess basic computer skills
Equivalent combination of education, training, and experience

Responsibilities

Processing and issuance of permits
Review and issuance of Business Tax Receipts
Utilizing customer service skills, exercising discretion, and incorporating tact and diplomacy to explain basic code requirements and office policies in person, over the phone, and electronically
Receipt, review, and processing applications for zoning, building, sewer connection, public works improvements, fire, occupational licensing, and other permits
General office, clerical, and computer work as assigned
Explaining code requirements and answering questions in person and over the phone