Permit Services Specialist
About The Position
The City of Pasadena's Planning and Community Development Department is seeking an enthusiastic and skilled Permit Services Specialist. This role supports the e-permit services for the Department’s Land Management System (LMS) and may lead permit technicians. The position is crucial for LMS management, ensuring its efficient operation. Responsibilities include participating in permit issuance in the Permit Center, assisting the Permit Center Manager with Public Records Act and Subpoena requests for the Permit Center and Building Division, and performing related administrative duties. The ideal candidate is detail-oriented, provides excellent service, is comfortable leading permit technicians, skilled at coordinating and overseeing work, and providing training with limited supervision of e-permitting services. They should be excellent at problem-solving and experienced with adhering to and enforcing policies and procedures. Experience with EnerGov and Bluebeam or similar land management and plan review systems is desired.
Requirements
- Graduation from high school or GED equivalent
- Five years of progressively responsible experience in building permit and/or e-permit processing
- Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
Nice To Haves
- Graduation from an accredited two-year college with an Associate's degree is preferred.
- Experience with EnerGov and Bluebeam or similar land management and plan review systems.
- International Code Council (ICC) Permit Technician Certification is desired.
Responsibilities
- Leads, provides work guidance and direction and participates in the work of Permit Center staff.
- Participates in scheduling, assigning and monitoring work of other employees for completeness, accuracy and conformance with City/departmental standards.
- Provides information, instruction and training on work processes, proper uses of equipment and safe work practices.
- Provides input to supervisor on employee work performance and behaviors.
- Estimates personnel, equipment and material requirements for assigned jobs.
- May order work materials and supplies.
- Assists in ensuring a fair and open work environment in accordance with the City's commitment to equal employment opportunity.
- Resolves escalated customer issues and addresses difficult/contentious customer complaints regarding the permit process.
- Communicates complex rules, regulations and policies.
- Assists with permit extensions.
- Assists with the issuance of Temporary and Final Certificates of Occupancy.
- Oversees workflow processes and procedures.
- Performs quality assurance to verify customer service techniques are applied properly.
- Recommends changes in policies and procedures.
- Implements and trains employees on new processes and procedures.
- Analyzes and identifies parcel map changes.
- Assigns addresses to new construction sites/ suites.
- Reviews change-of-address requests.
- Researches address availability, conducts site visits and coordinates meetings for address assignments.
- Coordinates records access requests and release of information in response to Public Records Act and subpoena requests.
- Prepares and coordinates a variety of work reports and records.
- Attends meetings.
- Establishes and maintains cooperative working relations with the public, contractors, other utilities and City staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
