Permit Services Representative
About The Position
Under general supervision, the Permit Services Representative assists citizens and contractors with applications, reviews, and approvals for building permits and inspections, enforcing compliance with established State, County, and City safety codes. The role performs administrative and clerical work related to regulatory standards, inspection activities, and permitting and licensing for building construction throughout the City. The position also performs other essential duties in support of departmental objectives to ensure the safety and welfare of the general public and business community.
Requirements
- High school diploma or GED.
- One to two years of technical support experience related to building permit processing, including one year of experience assisting customers at the counter and accepting applications.
- Work experience must include use of online computer systems and personal computer hardware and software products.
- A comparable amount of training and experience may be substituted for the minimum qualifications.
Nice To Haves
- Experience using the TRAKiT system is desirable.
Responsibilities
- Answer inquiries and requests from the general public and business community, determine customer needs, provide appropriate assistance and information, and respond to escalated customer service issues.
- Perform data entry and issue appropriate documentation in compliance with established building codes and regulations.
- Coordinate commercial and private inspection and permitting documentation to enforce compliance with the South Florida Building Code for applicable trades, including structural, electrical, mechanical, plumbing, and building/development.
- Perform routine and non-routine administrative duties, including data entry, records keeping, filing, basic calculations, and typing.
- Receive telephone inquiries, determine their nature, resolve them when appropriate, or direct them to the appropriate individual or department.
- Maintain department records and filing systems related to permitting.
- Perform fiscal and cashiering tasks, including receiving permitting fees and payments, logging payments, and generating receipts.
- Generate correspondence, memos, agendas, orders, reports, forms, permits, and other relevant materials for the assigned department.
- Assist in maintaining and updating code revisions and documentation.
- Receive and distribute incoming and outgoing office mail.
- Perform permit searches, revisions, and corrections.
- Perform additional responsibilities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
