Tax & Permit Specialist I

City of Atlanta • Atlanta, GA

7d • $20 - $23

About The Position

The Tax & Permit Specialist I is an entry-level, non-supervisory position responsible for processing and maintaining tax and permit applications in accordance with City ordinances, local regulations, and state laws. The role reviews applications and supporting documentation, verifies compliance, and supports timely issuance of tax certificates and permits. Specialists also perform accurate data entry, account maintenance, and financial processing within the City’s account management systems.

The position requires strong attention to detail and organizational skills, along with the ability to interpret and apply tax and regulatory requirements. It regularly interacts with business owners, residents, City departments, and external stakeholders to provide information, resolve account issues, and support the collection of taxes and fees. Work is performed under general supervision and requires sound judgment, excellent customer service, and a commitment to accuracy and compliance.

Requirements

• Associate’s degree in accounting, business or public administration, or a closely related field, or an equivalent combination of experience and training.
• Proficiency in Microsoft Office Suite and other relevant software.
• Excellent customer service and communication skills, including the ability to explain complex regulations clearly and professionally.
• Strong analytical and problem-solving skills and keen attention to detail.
• Strong interpersonal skills and ability to build relationships with stakeholders.
• Ability to handle multiple tasks and prioritize effectively.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of local, state, and federal tax regulations.
• Ability to handle confidential matters tactfully and with good judgment.
• Analytical skills to research, report, and troubleshoot issues and process inefficiencies.
• Ability to recognize when to escalate issues.
• Ability to follow direction and work independently.

Responsibilities

• Understand the requirements for processing and administering various tax and permit applications.
• Verify the accuracy of submitted documents and ensure compliance with relevant regulations.
• Respond to taxpayer inquiries about tax and permit requirements, procedures, and obligations.
• Maintain accurate records of transactions and communications.
• Collaborate with other City departments to support consistent enforcement of tax and permit laws and regulations.
• Stay informed about changes in tax and permit laws, regulations, and policies that may affect administration.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree