Permanent Supportive Housing Case Manager II-SC/Center of Hope, Orange County-11-145

Salvation Army Careers•Tustin, CA

1d•Hybrid

About The Position

The Case Manager II focuses on Tenancy and Sustainability services, encompassing two main areas: Housing Stabilization Program or Permanent Supportive Housing. This role provides holistic, strength-based, harm reduction case-management services specializing in housing sustainability and retention. This includes removing barriers to housing readiness or sustainability, assisting residents with appointments, creating budgets for housing, and linking residents to resources. For the Housing Stabilization Program, the Case Manager II searches for and visits housing options, builds rapport with landlords and property managers, and participates in weekly Coordinated Entry System (CES) housing match meetings. For Permanent Supportive Housing, the Case Manager II attends weekly Supportive Service Meetings, works with Property Management, and ensures community engagement.

Requirements

By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
Minimum 1-year experience in case management working with people in recovery, mentally ill and/or homeless.
Must be in good physical health and mental health, and capable of meeting the demand of the position.
Driving Test and clean MVR check. (driving required)
Detail-oriented to complete file requirements and ensure contract compliance.
Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths-based” case management.
Sensitivity to cultural and socioeconomic characteristics of the population served.
Must have the ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
Must have flexible availability to handle crisis calls nights/weekends/holidays.
Excellent verbal and written communication skills.
Computer literate; effectively use a computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.

Nice To Haves

Bachelor’s in social work or equivalent degree (preferred).
1-year experience with HMIS or Wellsky (preferred).
Experience with tenant/landlord relationships preferred.
Bilingual/Bi-literate English/Spanish preferred.

Responsibilities

Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
Maintain an active case load.
Work with homeless and/or housed individuals to remove barriers that would impede them from obtaining and maintaining housing.
Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
Meet with residents on case load as needed, at minimum four times a month.
Ensure resident case notes are entered weekly within internal and external databases.
Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
Assist residents with obtaining documents needed for housing.
Research and visit various housing options for low-income individuals/seniors and build rapport with landlords and property managers.
Assist in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and social service agencies.
Facilitate the use of community resources to help residents integrate into the community, and link newly housed residents to appropriate resources.
Conduct in-home or community visits with a step-down approach (Critical Time Intervention - CTI) for each client.
Teach basic life skills and educate newly housed clients on neighborhood amenities, services, and transportation.
Apply knowledge and educate residents on tenant rights and responsibilities.
Provide proactive follow-up home visits to support stability, self-sufficiency, and problem-solving, including advocacy and reducing isolation.
Ensure each resident is welcomed and offer engagement into the community.
Prepare and conduct life skills classes for residents and coordinate with outside vendors to come onsite and offer classes. Classes may consist of budgeting, nutrition, AA/NA, work readiness, tenant rights, and other related skills.
Utilize harm reduction interventions to deliver client-centered, holistic services to help clients remain housed.
Coordinate holiday, birthday, and community celebrations for residents.
Act as a liaison between landlord and client (and clients/neighbors) for housing-related issues.
Maintain proper documentation including copies of housing documents, resident goals, monthly reporting, and resident electronic files.
Enter resident case notes into internal and external database (HMIS, CES System, Wellsky, CalOptima) in a timely manner (as each database requires).
Accuracy of CalOptima (CalAIM) billing process submission in a timely manner by designated deadline.
Other duties as assigned by Program Supervisor or lead.