Permanent Supportive Housing Case Manager - SC/ CIS Ventura Hope Center-11-330

Salvation Army Careers•Los Angeles, CA

1d•Hybrid

About The Position

The Salvation Army Community Integration Services permanent supportive housing program provides 7 households with scattered site housing location, stabilization, and case management services. The CIS-PSH Case Manager’s primary duty is to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability. The role requires a client-centered approach and excellent customer service sensitive to the challenges faced by homeless individuals with medical and behavioral health issues. A "whatever it takes approach" is employed to assist clients in their transition from homelessness to permanent housing, motivating them toward their goals and providing ongoing support. Services are flexible and adjusted based on individual needs, ranging from intensive support during the transition to less intense support for maintaining housing and services. This includes outreach, engagement, intake, assessment, service planning, housing and rental assistance, linkages to health and supportive services, monitoring, follow-up, benefits establishment, transportation, legal assistance, crisis management, eviction prevention, client education, housing location, and collaboration with community partners.

Requirements

One year of experience working with homeless individuals AND a social work/mental health related bachelor’s degree OR a minimum of two years of experience providing direct mental health or intensive case management services.
Current knowledge of and interest in homeless populations and available supportive resources.
Able to pass annual MVR checks.
Willingness to submit to extensive criminal background, drug, and motor vehicle checks.
Must obtain CPR and First Aid certification prior to employment.
TB-cleared prior to hire.
Proficient in Microsoft Office applications, and ability to type 45 wpm.
Basic math skills.
Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
Good time management and communication skills, both verbal and written.
Professional telephone etiquette.
Meet deadlines, work with attention to detail.
Strong interpersonal skills with both clients and staff in a professional, respectful manner.

Nice To Haves

Knowledge of HMIS preferred.

Responsibilities

Process and accept referrals through the Coordinated Entry System (CES), establishing rapport and building a trusting relationship with the potential client and determining whether the potential client is appropriate for the permanent supportive housing program.
Conduct intake and enrollment activities with eligible clients, including assisting with gathering other program eligibility documentation, housing application documents, lease agreement, project intake forms, and enrollment.
Coordinate move-in and orient new tenants to their unit/building, including meetings with landlords and other residents, and review of rules and responsibilities included in lease and other documents.
Conduct an approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment, including an evaluation of the clients’ medical, psychosocial, environmental, legal, financial, education, strengths and needs, and available resources.
Develop and implement an individualized case management services plan (ISP) with the client based on the client’s psychosocial assessment and/or reassessment, addressing identified needs, client goals, steps to reach goals, and timeframes.
Maintain regular ongoing client contact and tailor the intensity of services provided, including the frequency of face-to-face and home visits, to client’s level of functioning and acuity of needs.
Ensure clients are linked to and accessing health, mental health, and substance use disorder services as needed, including assisting clients with establishing a medical home and maintaining continuity with their medical home.
Assist clients with maintaining medication and treatment regimens, including accompanying clients to appointments with health, mental health and/or other care providers.
Assist clients with obtaining income and/or establishing benefits, including coordinating the completion and submission of applications for health insurance benefits, disability benefits, and other sources of financial assistance.
Provide advocacy on behalf of clients, as appropriate.
Assist clients with locating and securing employment and volunteer and/or educational opportunities; obtaining basic needs, such as clothing and food; life skills and community participation, including providing group programming in these areas; gaining, restoring, improving and/or maintaining daily independent living, social/leisure, and personal hygiene skills.
Assist clients with budgeting and money management, including assistance with household budgeting; assistance with overcoming bad credit, no credit, and/or eviction histories; and arranging for representative payees for clients who require assistance in money management and/or are at-risk for non-payment of rent.
Assist clients with monitoring any legal issues and making appropriate referrals to overcome any barriers to accessing and maintaining permanent housing and supportive services.
Provide transportation, as needed, by means of bus fare/pass, agency vehicle(s), or private vendor, and assist clients with increasing their capacity to meet their own transportation needs.
Monitor and follow-up with clients and service providers to confirm timely completion of referrals and linkages, access to services, and maintenance of services.
Participate in team providing 24-hour/7 days a week on-call crisis intervention services for ICMS clients and educate clients on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
Coordinate activities with other service providers to ensure that the client receives assistance with relocating them to other affordable housing and linking them to ongoing primary health care, behavioral health services, and other supportive services for clients transitioning out of ICMS.
Develop and foster links with other social service agencies to provide clients with access to the broadest possible range of supportive services.
Attend training and meeting as deemed necessary.
Maintain all elements of client folders with emphasis on accuracy, thoroughness, and timeliness.
Perform all other duties assigned by the Program Manager and Director.