Periop Patient Access Associate
About The Position
Inova Alexandria Hospital - Perianesthesia is seeking a dedicated Patient Access Associate to staff the Same-Day Surgery waiting area, admit patients, direct patients to the correct department, and support additional projects. The associate adheres to Inova Health System’s Service Excellence standards. This is a part-time evening-shift role, scheduled Monday through Friday from 2:30 p.m. to 7:30 p.m. The position supports patient access through registration, documentation, routine scheduling, patient communication, basic financial counseling, and coordination with clinical and administrative teams. The associate also helps patients use check-in kiosks, responds to routine inquiries, requests routine transport, and follows applicable privacy, safety, and regulatory requirements.
Requirements
- High School Diploma or GED.
Nice To Haves
- One year of customer service experience or one year of experience in a healthcare setting.
Responsibilities
- Register patients, verify identity and insurance, collect basic information, enter demographics, and scan forms.
- Scan documents, answer phones, and use electronic medical record and eligibility tools.
- Notify case managers and document referrals.
- Provide estimates and collect payments.
- Verify basic insurance eligibility and coverage.
- Answer routine questions and escalate concerns as needed.
- Assist patients with check-in kiosks and troubleshoot basic issues.
- Provide appointment and billing information and communicate with empathy.
- Document and route referrals.
- Schedule routine appointments.
- Request routine transport and confirm details.
- Flag duplicate records and scan identification in coordination with Health Information Management.
- Flag cases needing utilization review.
- Comply with HIPAA, OSHA, and other applicable federal and state regulations.
- Staff the Same-Day Surgery waiting area, admit patients, and direct patients to the correct department.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Mental health coaching or therapy: 25 sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
