Gestionnaire de performance/Performance Manager - Montréal

AutoTrader.ca•Montreal, QC

18h•CA$65,000 - CA$70,000•Hybrid

About The Position

At Activix, we help automotive dealerships improve their performance through CRM solutions, artificial intelligence, and strategic consulting. Our mission is to help clients optimize their processes, enhance the customer experience, and achieve better business results. We are looking for a Performance Manager who is passionate about data, coaching, business relationships, and continuous improvement.

Requirements

Excellent communication, presentation, and coaching skills.
Strong analytical mindset with the ability to translate data into actionable business recommendations.
Outstanding customer service skills and the ability to build trusted relationships.
Ability to positively influence teams and effectively support organizational change.
Proven ability to grow existing accounts and identify expansion opportunities through a consultative approach.
Self-motivated, organized, and able to manage multiple priorities.
Strong interest in technology, CRM platforms, and artificial intelligence solutions.

Nice To Haves

Experience in the automotive industry or working with automotive dealerships.
Experience in account management, consulting, customer success, business coaching, or business development.
Knowledge of automotive sales processes and performance metrics.
Experience with CRM platforms or SaaS solutions.
Bilingual in English and French.

Responsibilities

Manage a portfolio of clients and build long-term trusted relationships.
Analyze key performance indicators (KPIs) to identify opportunities for improvement.
Present actionable recommendations to optimize sales, follow-up, and customer retention processes.
Coach managers and their teams through tailored training and performance coaching.
Drive the adoption and effective use of Activix solutions, including our CRM platform and Matador.
Plan and facilitate regular business review meetings, both in person and virtually.
Develop action plans, monitor progress, and measure results.
Identify emerging client needs and recommend the most appropriate solutions, modules, or services to support their business objectives.
Manage service agreement renewals by maintaining a high level of customer satisfaction and demonstrating the ongoing value of Activix solutions.
Collaborate with the Sales, Technical Support, and Product teams to deliver an exceptional customer experience.
Document client interactions and contribute to the continuous improvement of our processes and best practices.