Account Manager/Gestionnaire de comptes

Paramount Commerce•Toronto, ON

22h•CA$80,000 - CA$100,000•Hybrid

About The Position

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data. As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them. We are seeking an Account Manager who will own the merchant relationship for our Pay by Bank products. You'll work closely with Business Development in seamless transition from onboarding to launch, and become the trusted advisor who keeps merchants satisfied and growing with us year over year. This is not a role where you inherit a book of accounts and coast. You'll be the person merchants call first, the one who spots the next opportunity or issue before anyone asks. When a merchant needs to understand how Pay by Bank is helping their customers checkout faster, or wants to expand into new offerings and product enhancements, you're the one making it happen.

Requirements

5+ years in account management, e-commerce, or B2B sales, managing the full lifecycle from onboarding to growth.
Proficient in Excel and seasoned in using a CRM.
Top-tier presentation, listening, and negotiation skills.
Ready to travel within North America as needed.

Nice To Haves

Experience in fintech, payments, or technical sales is a major plus.
You view account management as a relationship to grow, not just a contract to maintain.
You love being the person merchants trust, and you're equally comfortable untangling an onboarding hurdle or driving a quarterly business review.
You know how to build a relationship and hit a number.
You use a data-informed approach to spot processing trends and turn them into clear, actionable advice for your merchants.
Highly organized, comfortable juggling shifting priorities, and great at solving problems independently.
Collaborative team player with a positive, results-driven energy.
Want true ownership of the full merchant journey at a payments company that processes real volume.

Responsibilities

Be the primary point of contact and trusted advisor for your portfolio of merchants. You own their satisfaction, their retention, and their experience with Paramount Commerce.
Build strong relationships through consultative engagement, educating merchants on product features, new offerings, and industry trends
Conduct regular business reviews to confirm merchants are getting value, address issues, and identify opportunities for improvement
Provide clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones
Handle both routine operational requests and complex projects or integrations, removing roadblocks to drive early adoption and value
Manage service requests, gather product feedback, and drive escalations through to resolution
Achieve revenue targets within assigned accounts through strategic relationship management and consultative engagement
Gain deep insight into each merchant's business model to position and upsell our solutions, growing the portfolio and optimizing payment performance
Build and execute account plans, leading up-sell and cross-sell of additional Pay by Bank products and functionalities
Monitor processing activity, analyze trends, and communicate key insights to merchants to support informed decisions and proactively flag risk
Develop deep knowledge of our payment technology and services, and communicate product capabilities clearly to meet merchant needs
Monitor competitive offerings, industry trends, and regulatory changes to inform account and sales strategy
Partner with Sales, Customer Support, Operations, Finance, Product, Risk, and Marketing to resolve inquiries and relay merchant feedback
Collaborate with Marketing and Product on tailored initiatives that strengthen merchant partnerships where a strong business case exists
Use the CRM to manage the full account and sales cycle, track pipeline, and report on activity and outcomes with accuracy and consistency