Performance Manager – Administration & Visual - Kay Jewelers - Atlanta, Georgia Area

KAY•Akron, OH

16d•Onsite

About The Position

The Performance Manager – Administration & Visual supports the Regional Area Operations Manager in supervising and supporting assigned stores, improving sales performance, operational excellence, and leadership development. The position promotes customer service, merchandise presentation, loss prevention, expense control, and store administration while helping ensure company standards are maintained. This is an Atlanta, Georgia–based temporary developmental assignment not to exceed 24 months. The position has full operational responsibility for an assigned group of 6–8 stores and broader recruiting and training influence across a 30-store, three-state area. Relocation to Atlanta is required. The Atlanta area includes stores throughout Central Atlanta and an expanded footprint in Georgia, Tennessee, and Alabama. The role has no direct reports and dotted-line responsibility for approximately 30 store managers. It reports to the Regional Area Operations Manager. The role oversees administrative and visual merchandising activities, including merchandise launches, visual displays, signage, store openings, remodels, and repositions. It also visits stores, monitors customer feedback, reviews operational practices and sales receipts, supports training, and provides performance feedback and recommendations. The position involves regular travel and work in a retail store or mall environment, with varying hours that regularly include weekends, evenings, holidays, and extended hours.

Requirements

Minimum of six years of retail sales experience, preferably with a jeweler or specialty retailer; or a minimum of three years of retail sales experience plus a minimum of three years of retail management experience, preferably with a jewelry or specialty retailer.
Ability to write routine reports and correspondence.
Ability to communicate effectively in one-on-one conversations and before small groups of customers or team members.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret and provide instructions in written, oral, diagram, or schedule form.
Knowledge of operating POS terminals and scanners and using basic computer software and hardware, with the ability to learn company POS systems and store technology.
Valid driver’s license and proof of insurability.
Reliable transportation; regular travel by car is required.
Ability to stand for long periods; reach with hands and arms; move among and between display cases; handle and feel merchandise; sit, stoop, kneel, and crouch; lift and move up to 10 pounds; and see differences in merchandise quality.
Relocation to Atlanta, Georgia is required.

Nice To Haves

Two years of college with a concentration in business or retail management, or equivalent work experience.
Retail sales or retail management experience with a jeweler or specialty retailer.

Responsibilities

Communicate administrative and visual display expectations to team members and explain their impact on company success and customer experience.
Visit stores in the assigned regional area to identify successes and opportunities for improvement.
Partner with the Regional Area Operations Manager and store managers to address the root causes of operational issues and recognize success.
Recommend training for store managers and team members on service standards, policies, procedures, and administrative needs.
Monitor and respond to Net Promoter System performance, customer feedback, and Customer Care concerns.
Provide behavior-based feedback to the Regional Area Operations Manager for performance reviews and merit increase recommendations.
Evaluate team member productivity, performance, and efficiency and recommend promotions or other status changes.
Review and validate compliance with store audit expectations, with emphasis on the repair process and diamond plotting.
Review and analyze daily sales receipts for markdown irregularities and recommend corrective action.
Perform administrative and operational responsibilities assigned by the Regional Area Operations Manager.
Oversee merchandise implementation and administration, including launch execution, visual displays, and in-store signage.
Use the Visual Selling System to guide proper visual display techniques, component placement, setup, merchandise prioritization, and showcase space allocation.
Lead visual merchandising activities for new store openings, remodels, and repositions in the assigned area.
Maintain knowledge of visual merchandising processes and components, and train team members on visual merchandise techniques and expectations.
Assist in supervising store managers and team members in partnership with the Regional Area Operations Manager.
Collaborate with the Regional Area Operations Manager on recruiting, hiring, scheduling, performance appraisals, corrective actions, and team member information updates.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address concerns; resolve conflict; and oversee merchandise launch execution and visual display implementation.