Performance Manager – Administration & Visual - Kay Jewelers - Atlanta, Georgia Area

Signet Jewelers•Akron, OH

17d•Onsite

About The Position

The Performance Manager – Administration & Visual assists and supports the Regional Area Operations Manager in improving sales performance, operational excellence, and leadership development across an assigned area. The role has full operational responsibility for 6–8 stores and broader recruiting and training influence across approximately 30 stores in a three-state area. The position is based in the Atlanta, Georgia area, requires relocation, and is a temporary developmental assignment not to exceed 24 months. The role leads administrative and visual merchandising activities, supports customer service and loss prevention, monitors operational results, and works with store managers to address performance and operational issues. It also helps supervise store managers and team members in partnership with the Regional Area Operations Manager. The position has no direct reports but has dotted-line responsibility for approximately 30 store managers. The Atlanta area includes 23 stores throughout Central Atlanta, with additional locations in Dalton and Fort Oglethorpe, Georgia; Chattanooga, Tennessee; and Decatur, Florence, and Huntsville, Alabama. Work takes place in a retail store or mall environment. Workweek hours vary and regularly include weekends, evenings, holidays, and extended hours, as well as regular car travel; overnight and air travel may also be required.

Requirements

At least six years of retail sales experience, preferably with a jeweler or specialty retailer; alternatively, at least three years of retail sales experience plus at least three years of retail management experience, preferably with a jewelry or specialty retailer.
Valid driver’s license and proof of insurability.
Ability to write routine reports and correspondence.
Ability to communicate effectively in one-on-one conversations and before small groups of customers or team members.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret and provide instructions in written, oral, diagram, or schedule form.
Knowledge of operating POS terminals and scanners and using basic computer software and hardware, with ability to learn company POS systems and store technology.
Ability to travel by car regularly and have reliable transportation.
Ability to meet the physical demands of the role, including standing for long periods; reaching; moving among display cases; handling merchandise; sitting, stooping, kneeling, and crouching; lifting and moving up to 10 pounds; and seeing differences in merchandise quality.

Nice To Haves

At least two years of college with a concentration in business or retail management, or equivalent work experience.
Retail sales or management experience with a jeweler or specialty retailer.

Responsibilities

Communicate administrative and visual display expectations to team members and explain their impact on company success and customer experience.
Visit stores in the assigned area, identify successes and opportunities, and partner with the Regional Area Operations Manager and store managers to address root causes of operational issues and recognize success.
Recommend training for store managers and team members on service standards, policies, procedures, and administrative needs to improve operational efficiency.
Monitor and respond to Net Promoter System performance, feedback, and Customer Care concerns to promote positive customer experiences.
Provide behavior-based feedback to the Regional Area Operations Manager for performance reviews and merit increase recommendations.
Evaluate team member productivity, performance, and efficiency and recommend promotions or other status changes.
Review and validate adherence to store audit expectations, with emphasis on repair processes and diamond plotting.
Review and analyze daily sales receipts for markdown irregularities and recommend corrective action to the Regional Area Operations Manager.
Perform administrative and operational responsibilities assigned by the Regional Area Operations Manager.
Oversee merchandise implementation and administration, including launches, visual displays, and in-store signage.
Use the Visual Selling System to guide stores on display techniques, component placement, setup, merchandise prioritization, and showcase space allocation in support of merchandising and marketing initiatives.
Lead visual merchandising activities for new store openings, remodels, and repositions in the assigned area.
Maintain knowledge of visual merchandising processes and components and train team members on visual merchandising techniques and expectations.
Assist with supervision of store managers and team members in partnership with the Regional Area Operations Manager.
Collaborate with the Regional Area Operations Manager on recruiting, hiring, scheduling, performance appraisals, corrective actions, and sharing relevant team member information.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address concerns and resolve conflicts; and oversee merchandise launch execution and visual display implementation.