Performance Management & CX Analyst

Empower AI Inc. • , DC

4h • Onsite

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• Bachelor's in IT or related field
• Secret Security Clearance
• 5+ years of experience

Nice To Haves

• At least two (2) years of experience in documentation and requirements gathering.

Responsibilities

• Formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
• Assists in applying common best CX practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and consideration in selecting application software packages.
• Assesses the operational and functional baseline of an organization and its organizational components and helps to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed.
• Guides and advises less experienced Business Systems Analysts.
• Works in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level