Performance Management Analyst Senior

American Electric Power•Columbus, OH

4d•$87,633 - $109,543

About The Position

Under general supervision or direction, the Performance Management Analyst provides performance support for a business unit. This journey-level role develops and monitors safety, performance, and reliability metrics; conducts process improvement initiatives; and supports budgeting and variance reporting for operating and capital expenditures. The role also conducts benchmarking, pricing, profitability, and statistical analyses as required. Work is complex in nature. The analyst monitors business-unit and contractor performance, reviews contract compliance and invoices, analyzes operational and financial data, and develops reporting and analytics tools. The role supports contract lifecycle and vendor governance activities, compliance reviews and audits, and leadership decision-making through clear analyses and recommendations. It collaborates with business units, corporate groups, and contractors to align performance measurement and reporting with company goals.

Requirements

Bachelor's degree in accounting, finance, economics, business administration, mathematics, statistics, or a related field.
Minimum of 5 to 8 years of experience in performance management activities, distribution operations, business analytics, or process improvement.
Ability to organize and present data meaningfully and communicate effectively verbally and in writing.

Nice To Haves

Proficiency in Microsoft Office applications.
Familiarity with financial systems such as Business Objects.
Advanced degree.
Willingness to travel; some travel is required.

Responsibilities

Monitor, analyze, and report on business-unit performance measures, including contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards; identify performance gaps and trends; and recommend corrective actions and continuous improvement initiatives.
Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation, and liaise with business-unit personnel, contractors, and corporate support organizations to resolve issues.
Analyze operational data, service requests, work orders, customer feedback, and business processes to evaluate performance and implement process enhancements.
Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions.
Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations; maintain supporting records and reports.
Support planning, budgeting, forecasting, and variance analysis for operating and capital expenditures; monitor spending trends and recommend improvements.
Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities for improvement.
Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance.
Prepare analyses, reports, and recommendations for leadership that communicate operational performance, risks, financial impacts, and progress toward organizational objectives.
Collaborate with business units, corporate groups, and contractors to align reporting, performance measurement, compliance, and corporate goals.
Facilitate required compliance activities, including Sarbanes-Oxley (SOX) reviews, audits, and related documentation.
Perform special studies, investigations, analyses, and assignments as required.
Demonstrate safe and ethical behavior, support the Company's Corporate Compliance Policy, and exhibit behaviors consistent with AEP's Values and Cultural Pillars.