Performance Management Analyst Senior

American Electric Power•Columbus, OH

About The Position

Under general supervision or direction, the Performance Management Analyst Senior provides performance support for a business unit. This journey-level role handles complex work, including developing and monitoring safety, performance, and reliability metrics; conducting process improvement initiatives; and supporting budgeting and variance reporting for operating and capital expenditures. The role also conducts benchmarking, pricing, profitability, and statistical analyses as needed. The analyst monitors contractor and business unit performance, prepares reports and analytics for management, supports contract administration and compliance, reviews invoices, and identifies opportunities to improve operational and financial performance. The position collaborates with business units, corporate groups, and contractors, and supports audits, SOX reviews, and other compliance activities.

Requirements

Bachelor's degree in accounting, finance, economics, business administration, mathematics, statistics, or a related field.
Minimum of 5 to 8 years of experience in performance management activities, distribution operations, business analytics, or process improvement.
Ability to organize and present data meaningfully.
Effective verbal and written communication skills.

Nice To Haves

Proficiency in Microsoft Office applications.
Familiarity with financial systems such as Business Objects.
Advanced degree preferred but not required.
Some travel required.

Responsibilities

Monitor, analyze, and report on performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
Prepare reports, dashboards, scorecards, and root cause analyses to support management decision-making.
Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards.
Identify performance gaps and trends, and recommend corrective actions and continuous improvement initiatives.
Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation.
Coordinate with business unit personnel, contractors, and corporate support organizations to resolve contract administration and invoicing issues.
Analyze operational data, service requests, work orders, customer feedback, and business processes to assess performance and implement process enhancements.
Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions.
Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations; maintain supporting records and reports.
Support planning, budgeting, forecasting, and variance analysis for operating and capital expenditures; monitor spending trends and recommend improvements.
Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities to improve performance.
Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance.
Prepare leadership analyses, reports, and recommendations that communicate operational performance, risks, financial impacts, and progress toward organizational objectives.
Collaborate with business units, corporate groups, and contractors to align reporting, performance measurement, compliance, and corporate goals.
Facilitate required compliance activities, including Sarbanes-Oxley reviews, audits, and related documentation.
Perform special studies, investigations, analyses, and assignments as required.
Demonstrate safe and ethical behavior, support the Company's Corporate Compliance Policy, and exhibit behaviors consistent with AEP's Values and Cultural Pillars.