Performance Improvement Program Manager - RN

ChristianaCare • Newark, DE

4d • $42 - $67

About The Position

The Performance Improvement Program Manager will manage and operationalize performance-improvement projects throughout ChristianaCare under the direction of Patient Experience leadership. The role serves as a facilitator, analyst, and consultant, helping support teams redesign and improve processes, behaviors, and outcomes. The Program Manager develops project plans and timelines, coordinates resources, and works with functional areas across ChristianaCare.

Requirements

• Bachelor’s degree required.
• At least 5 years of project management experience.
• RN license required.
• Experience with healthcare operations.
• Proven success managing large projects using multiple project management techniques.
• Experience evaluating and implementing new technology solutions.
• Demonstrated certification and/or experience in advanced improvement science methodologies such as LEAN or Six Sigma.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Lead project teams from design and implementation through completion, ensuring goals and objectives are met.
• Research and implement innovative approaches to improving Patient Experience practices through design-improvement projects and methodologies.
• Use data from appropriate sources to develop benchmarks and inform analysis that supports changes in practice.
• Plan, develop, and maintain work in an organized manner consistent with department leadership and organizational goals.
• Anticipate customer needs and address them promptly and appropriately.
• Prepare and distribute meeting materials and send communications before and after meetings.
• Prepare, analyze, and present detailed data and project-related information.
• Assist in developing presentations with clear, accurate information, supported by exhibits, PowerPoint presentations, and oral or written reports.
• Complete assignments as needed, including work outside routine responsibilities, and adapt to changing departmental conditions as a team worker.

Benefits

• Medical, dental, vision, and life insurance.
• Two retirement planning offerings, including a 403(b) with company contributions.
• Paid time off with annual rollover and opportunities to cash out.
• 12-week paid parental leave.
• Annual Care.com membership and access to backup care services for dependents through Care@Work.
• Retirement planning services and financial coaching.
• Fitness and wellness reimbursement.
• Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, and movie tickets.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager