Performance Improvement Coordinator

Baptist Healthcare System•Richmond, KY

About The Position

The Performance Improvement Coordinator facilitates performance improvement activities across the organization and system to support Baptist Healthcare System goals. The role collects and reviews quality data and communicates findings to help improve performance and outcomes. It includes accurate, timely medical-record abstraction and review; development and maintenance of data-collection and retrieval processes; submission of data to databases and insurance companies; analysis and reporting of results and benchmarks; and communication of trends and potential problems. The coordinator also supports decision-making, recommends process improvements, facilitates meetings and teams, and uses Process Excellence methodologies. The role includes required safety training and customer-service responsibilities. The position is listed as full-time, days, with 32–40 weekly hours (0.8–1.0 FTE).

Requirements

Bachelor of Science in Nursing (BSN).
Current RN licensure in Kentucky.
Five years of nursing experience in a hospital setting.
Proficiency with computers, databases, and software programs, particularly Excel and Word.
BLS certification.

Nice To Haves

Master of Science in Nursing (MSN).

Responsibilities

Collect data accurately and on time, and maintain knowledge of indicators, guidelines, and regulations related to database activity.
Abstract medical records and review them for clinical quality measures and other performance indicators.
Develop systems and processes for timely, accurate data collection and maintain accurate data-retrieval systems.
Submit data to databases and insurance companies accurately and on time.
Provide accurate data to encourage and facilitate team participation in decision-making.
Analyze data accurately and promptly, including secondary review of outliers and confirmation of outlier status before reporting.
Compile statistics and prepare reports as requested.
Identify trends or potential problems in results and communicate them to the Director of Quality and other internal and external entities.
Assist in locating appropriate benchmarks and analyze benchmarked data; develop reports for internal and external customers identifying practice patterns and areas of concern, with recommendations for improvement as appropriate.
Make sound judgments based on factual information and communicate with the director to resolve problems or concerns, suggesting ways to improve outcomes, efficiency, and productivity.
Participate as a team member and facilitate meetings and teams as requested.
Use Process Excellence methodologies, including DMAIC, LEAN, Six Sigma, Change Management, PDCA, and FOCUS PDCA.
Attend required safety training and understand responsibilities related to general, department/service, and job-specific safety, as well as national patient safety goals.
Manage difficult or emotional customer situations, respond promptly to customer needs and service requests, and solicit customer feedback to improve service.