Performance Improvement Coordinator

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Performance Improvement Coordinator collaborates with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution. The role manages data for internal and external reporting and supports accreditation and survey processes. This is a regional Stroke Program Performance Improvement Coordinator position, supporting safe, timely, evidence-based stroke care and consistent implementation of stroke standards and program expectations. The coordinator supports stroke certification and regulatory readiness, maintains and analyzes stroke quality data, identifies improvement opportunities, and serves as a resource and liaison for multidisciplinary stroke teams. The role also participates in organizational committees, supports education related to stroke performance improvement and patient safety, and contributes to risk management through identification and follow-up of clinical issues. The position requires travel throughout and between facilities. The work is described as sedentary, with sitting most of the time and occasional walking or standing. Routine work does not involve exposure to blood, body fluids, or tissue, and the employee is not called upon to provide emergency care or first aid. There may be occupational exposure risk involving hazardous medications or waste in the healthcare environment.

Requirements

Associate degree in healthcare or a related field.
Five years of related experience in healthcare or quality improvement.
Knowledge of regulatory and accrediting standards.
General knowledge and understanding of quality management and continuous quality improvement principles and theories.
Expert knowledge of common statistical programs, spreadsheet and database management, and word processing.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Computer skills and dexterity for data entry and retrieval.
Proficiency with computers, software, and web-based applications.
Excellent organizational and time management skills, presentation skills, and facilitation capabilities.
Strong team management and interpersonal skills.
Ability to travel throughout and between facilities.

Nice To Haves

Bachelor’s degree in healthcare or a related field.

Responsibilities

Coordinate day-to-day stroke program activities to support safe, timely, evidence-based care and consistent implementation of stroke standards, protocols, order sets, pathways, and program expectations.
Support ongoing readiness for stroke certification and regulatory requirements, including documentation review, tracer activities, surveyor materials, and compliance with organizational, Joint Commission, and applicable regional or state stroke system standards.
Collect, validate, monitor, analyze, and report stroke quality data, including treatment timelines, documentation compliance, clinical outcomes, complications, transfers, registry measures, internal scorecards, and leadership reports.
Identify performance trends, care gaps, workflow barriers, and improvement opportunities through chart review, data analysis, event review, and multidisciplinary feedback; lead or support action plans to improve stroke care delivery and patient outcomes.
Serve as a stroke program resource and liaison for multidisciplinary stroke teams.
Support clinical workflow reliability across the stroke continuum through stroke program meetings and collaboration with program leaders.
Participate in organizational committees and councils by providing data analysis, trended reports, and direction for performance improvement initiatives.
Provide organizational education related to stroke program performance improvement, clinical patient safety, and statistical analysis.
Participate in risk management through identification, trending, and follow-up of clinical issues.
Adapt behavior to the patient population, including respecting privacy, appropriately introducing oneself, adapting explanations, requesting permissions, and adjusting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Follow the employer’s Compliance & Privacy Program and Standards of Conduct, including prompt reporting of suspected unethical conduct or patient, employee safety, privacy, or compliance concerns.