Performance Improvement Coordinator

Ochsner LSU Health System•Shreveport, LA

About The Position

The Performance Improvement Coordinator collaborates with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution. The role manages data for internal and external reporting and supports accreditation and survey processes. It also maintains assigned databases, provides data analysis and trended reports, and guides performance improvement initiatives. The coordinator helps review and track the use of evidence-based best-practice order sets and guidelines, educates others on regulatory and accrediting standards, and contributes to risk management through identification, trending, and follow-up of clinical issues. The role requires ongoing awareness of applicable laws, accreditation standards, and regulatory requirements, and compliance with the employer’s Compliance & Privacy Program and Standards of Conduct. The position is sedentary, with occasional lifting or moving of up to 10 pounds, and may involve travel throughout and between facilities. Although routine work does not involve exposure to blood, body fluids, or tissue, the healthcare setting may entail occupational exposure risks related to hazardous medications or waste.

Requirements

Associate degree in healthcare or a related field.
At least 5 years of related experience in healthcare or quality improvement.
Knowledge of regulatory and accrediting standards.
General knowledge and understanding of quality management and continuous quality improvement principles and theories.
Expert knowledge of common statistical programs, spreadsheet and database management, and word processing.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Computer skills and dexterity required for data entry and retrieval.
Proficiency with computers, software, and web-based applications.
Excellent organizational and time-management skills, as well as presentation and facilitation capabilities.
Strong team management and interpersonal skills.
Ability to travel throughout and between facilities.

Nice To Haves

Bachelor’s degree in healthcare or a related field.

Responsibilities

Collaborate with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution.
Manage and maintain assigned databases.
Manage data for internal and external reporting.
Provide data analysis, trended reports, and direction for performance improvement initiatives.
Facilitate review and track use of best-practice order sets and guidelines, using direct participation and communication to guide evidence-based improvement.
Educate others about and interpret regulatory and accrediting standards.
Participate in risk management by identifying, trending, and following up on clinical issues.
Support accreditation and survey processes within the organization.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.