Performance Improvement Coordinator

BHS•Richmond, KY

19h

About The Position

Responsible for facilitating performance improvement activities within the organization and system to achieve the goals of Baptist Healthcare System. Collects data, reviews quality, and communicates findings to improve performance and enhance outcomes. The position includes accurate and timely data collection, analysis, reporting, and collaboration with teams and leaders. It also supports customer service, safety, and process improvement activities using methodologies such as DMAIC, LEAN, Six Sigma, Change Management, PDCA, and FOCUS PDCA.

Requirements

Bachelor of Science in Nursing (BSN).
Current RN licensure in Kentucky.
Five years of nursing experience in a hospital setting.
Proficiency with computers, databases, and software programs, particularly Excel and Word.
BLS certification.

Nice To Haves

Master of Science in Nursing (MSN).

Responsibilities

Collect data accurately and on time, including abstracting medical records and reviewing them for clinical quality measures and other performance indicators.
Maintain knowledge of indicators, guidelines, and regulations related to database activity.
Develop systems and processes for timely, accurate data collection and maintain data retrieval systems.
Submit data accurately and promptly to databases and insurance companies.
Provide accurate data to encourage and facilitate team participation in decision-making.
Analyze data promptly and accurately, including conducting secondary reviews of outliers and confirming outlier status before reporting.
Compile statistics and prepare reports as requested.
Identify trends or potential problems in results and communicate them to the Director of Quality and other internal and external entities.
Assist in locating appropriate benchmarks; analyze benchmarked data and prepare reports identifying practice patterns and areas of concern, with recommendations for improvement as appropriate.
Use factual information to make sound judgments.
Communicate with the director to resolve problems or concerns and suggest process improvements that enhance outcomes, team efficiency, and productivity.
Participate as a team member and facilitate meetings and teams as requested.
Use Process Excellence methodologies, including DMAIC, LEAN, Six Sigma, Change Management, PDCA, and FOCUS PDCA.
Attend required safety training and understand responsibilities related to general, department/service, and job-related safety, as well as national patient safety goals.
Manage difficult or emotional customer situations; respond promptly to customer needs and requests for service and assistance; and solicit feedback to improve service.