Performance Improvement Coordinator

Ochsner Health•New Orleans, LA

About The Position

The Performance Improvement Coordinator collaborates with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution. The role manages designated data for internal and external reporting and supports accreditation and survey processes across the organization. The coordinator manages assigned databases, analyzes data, prepares trended reports, and provides direction for performance improvement initiatives. The role also supports evidence-based practice by facilitating review and tracking the use of best-practice order sets and guidelines, and participates in identifying, trending, and following up on clinical issues through risk management activities. The position requires knowledge of regulatory and accrediting standards and ongoing awareness of applicable federal, state, and local laws, accreditation standards, and regulatory requirements. The employee must help ensure compliance with applicable requirements and follow the employer’s Compliance & Privacy Program and Standards of Conduct, including promptly reporting known or suspected concerns. This is a sedentary role, involving mostly sitting, with occasional walking or standing and occasional lifting, carrying, pushing, or pulling of up to 10 pounds. The routine involves no exposure to blood, body fluid, or tissue, and the employee is not called upon to provide emergency care or first aid. There may be occupational risk of exposure to hazardous medications or hazardous waste in the healthcare environment. Travel throughout and between facilities is required.

Requirements

Associate degree in healthcare or a related field.
Five years of related experience in healthcare or quality improvement.
Knowledge of regulatory and accrediting standards.
General knowledge and understanding of quality management and continuous quality improvement principles and theories.
Expert knowledge of common statistical programs, spreadsheet and database management, and word processing.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Computer skills and dexterity for data entry and retrieval; proficiency with computers, software, and web-based applications.
Excellent organizational and time-management skills, presentation skills, and facilitation capabilities.
Strong team management and interpersonal skills.
Ability to travel throughout and between facilities.

Nice To Haves

Bachelor’s degree in healthcare or a related field.

Responsibilities

Collaborate with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution.
Manage and maintain assigned databases.
Provide data analysis, trended reports, and direction for performance improvement initiatives.
Facilitate the review of best-practice order sets and guidelines and track their use, communicating and participating directly to guide evidence-based improvement.
Educate others about and interpret regulatory and accrediting standards.
Participate in risk management by identifying, trending, and following up on clinical issues.
Manage specific data for internal and external reporting and support accreditation and survey processes.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Promptly report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.