Performance Improvement Coordinator

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Performance Improvement Coordinator collaborates with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution. The role manages specific data for internal and external reporting and supports accreditation and survey processes across the organization. The coordinator manages assigned databases, provides data analysis and trended reports, and guides performance improvement initiatives. The role also supports the review and use of evidence-based best-practice order sets and guidelines, interprets regulatory and accrediting standards, and participates in risk management by identifying, trending, and following up on clinical issues. The position requires remaining current on applicable laws, accreditation standards, and regulatory requirements and ensuring compliance in the assigned area. This is a sedentary role involving mostly sitting, with occasional walking or standing and occasional exertion of up to 10 pounds. The routine involves no exposure to blood, body fluids, or tissue, and the employee is not called upon to provide emergency care or first aid. There may be occupational exposure risk from hazardous medications or hazardous waste in the healthcare environment. The role may require travel throughout and between facilities.

Requirements

Associate degree in healthcare or a related field.
Five years of related experience in healthcare or quality improvement.
Knowledge of regulatory and accrediting standards.
General knowledge and understanding of quality management and continuous quality improvement principles and theories.
Expert knowledge of common statistical programs, spreadsheet and database management, and word processing.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Computer skills and dexterity for data entry and retrieval; proficiency with computers, software, and web-based applications.
Excellent organizational and time-management skills, presentation skills, and facilitation capabilities.
Strong team management and interpersonal skills.
Ability to travel throughout and between facilities.

Nice To Haves

Bachelor’s degree in healthcare or a related field.

Responsibilities

Collaborate with department leadership and committees to identify, trend, and analyze clinical quality issues and facilitate their resolution.
Manage specific data for internal and external reporting and support accreditation and survey processes.
Manage and maintain assigned databases.
Provide data analysis, trended reports, and direction for performance improvement initiatives.
Facilitate review of best-practice order sets and guidelines and track their use, guiding improvement based on evidence.
Educate on and interpret regulatory and accrediting standards.
Participate in risk management by identifying, trending, and following up on clinical issues.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance in the assigned area.
Report known or suspected unethical or questionable behavior and patient/employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.