Performance Improvement Program Manager II - RN - Accreditation
About The Position
ChristianaCare is seeking a Registered Nurse to join its Accreditation team as a Performance Improvement Program Manager. The role partners with clinical and operational leaders throughout the health system on initiatives involving quality, patient safety, accreditation, regulatory readiness, and performance improvement. The position supports safer, more reliable care by solving problems, improving processes, and working across teams. The manager leads and supports improvement initiatives, helps teams develop and sustain solutions, and facilitates accreditation and regulatory readiness. The role also involves project planning, data analysis and communication, and coaching staff and leaders in performance improvement methods.
Requirements
- Bachelor of Science in Nursing (BSN).
- Current RN license eligible to practice in the State of Delaware.
- Minimum of 3 years of relevant healthcare experience.
- Strong communication, collaboration, analytical, and problem-solving skills.
- Ability to organize and manage multiple initiatives and work effectively across multidisciplinary teams.
Nice To Haves
- Master’s degree in a healthcare-related field.
- Experience in healthcare quality, patient safety, accreditation, performance improvement, project management, or nursing leadership.
- Experience leading multidisciplinary teams or multiple healthcare projects.
- CPHQ, Lean Six Sigma, or Project Management certification.
- Experience with electronic health records, Excel, PowerPoint, Tableau, or similar data and reporting tools.
Responsibilities
- Lead and support performance improvement, quality, patient safety, and accreditation initiatives.
- Partner with nursing, physicians, and operational leaders to identify opportunities for improvement and develop sustainable solutions.
- Facilitate regulatory and accreditation readiness activities, including tracers, self-assessments, and follow-up action plans.
- Use improvement tools such as Lean, Six Sigma, PDCA, Root Cause Analysis, FMEA, 5 Whys, and process mapping.
- Develop and manage project plans, timelines, milestones, and performance measures.
- Analyze clinical and operational data and communicate results through dashboards, scorecards, reports, and presentations.
- Help teams implement and sustain workflow and process improvements.
- Educate, coach, and support staff and leaders in performance improvement methodologies.
- Collaborate across disciplines to advance a culture of continuous improvement, patient safety, and high reliability.
Benefits
- Full medical, dental, vision, and life insurance.
- Two retirement planning offerings, including 403(b) with company contributions.
- Generous paid time off with annual roll-over and opportunities to cash out.
- 12-week paid parental leave.
- Tuition assistance.
- Annual Care.com membership and access to backup care services for dependents through Care@Work.
- Retirement planning services and financial mentorship.
- Fitness and wellness reimbursement.
- Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, and movie tickets.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
