Manager, Performance Improvement - Hybrid
About The Position
The Manager, Performance Improvement provides operational, strategic, and people leadership for Cedars-Sinai’s Performance Improvement department. Reporting to the Director, the role helps establish departmental priorities, manage the Performance Improvement portfolio, develop team capabilities, and ensure improvement work aligns with organizational strategic goals. The Manager leads departmental operations and staff, translates organizational priorities into departmental goals and action plans, manages project intake and prioritization, and works with leaders and process owners across Cedars-Sinai to advance measurable, sustainable improvement. The role also supports budget and expense management, departmental policies and operating standards, and compliance with applicable health care regulations, accreditation standards, and licensing requirements. The Manager supports the Executive Director with strategic initiatives and other operational alignment activities, and performs other duties as assigned.
Requirements
- Bachelor’s degree in quality, business administration, health care administration, a clinical discipline, or a related field.
- Five or more years of experience in operational leadership, performance improvement, quality, or health care consulting within a hospital or health system.
- Experience leading multidisciplinary teams, facilitating improvement work, and managing multiple complex projects.
- Working knowledge of process improvement methodologies and statistical process control.
- Demonstrated analytical, problem-solving, project management, and organizational skills.
- Ability to communicate effectively and build collaborative relationships with employees, physicians, executives, and other stakeholders.
- Knowledge of health care regulations, accreditation standards, and licensing requirements.
- Ability to work independently, exercise sound judgment, and adapt to changing priorities.
Nice To Haves
- Master’s degree in business administration, health care administration, quality, public health, or a related field.
- Experience managing individual contributors and/or supervisors.
- Experience in an acute care hospital or academic health system.
- Experience developing measurement systems, dashboards, and data-driven performance reports.
- Experience applying advanced statistical methods, such as regression analysis, when appropriate.
- Professional certification in quality, performance improvement, project management, or a related discipline.
Responsibilities
- Lead the day-to-day operations of the Performance Improvement department, including goal setting, workload planning, resource allocation, and performance monitoring.
- Translate organizational priorities into short- and long-term departmental goals, objectives, and action plans.
- Partner with the Executive Director to develop accountability systems, policies, procedures, and operating standards.
- Monitor departmental effectiveness and promote continuous improvement in systems, processes, and services.
- Manage the Performance Improvement portfolio, including project intake, prioritization, tracking, reporting, and use of supporting tools and infrastructure.
- Collaborate with leaders across Cedars-Sinai to identify barriers, facilitate solutions, and advance performance improvement goals.
- Guide staff on improvement methodologies, process mapping, measurement plans, dashboards, data interpretation, and sustainability planning.
- Facilitate multidisciplinary improvement teams and support leaders and process owners in achieving measurable outcomes.
- Prepare written communications, reports, presentations, and recommendations for audiences at all levels of the organization.
- Participate in the annual budget process and manage operational and capital expenses within assigned authority.
- Establish fiscal controls and monitor department spending.
- Recruit, onboard, supervise, coach, and evaluate staff.
- Assign work, manage schedules, monitor deadlines, and address performance or conduct concerns in accordance with organizational policies.
- Develop staff competencies and professional development opportunities.
- Maintain working knowledge of performance improvement methodologies and applicable accreditation, regulatory, and licensing requirements.
- Support compliance with relevant CMS Conditions of Participation, QAPI expectations, The Joint Commission standards, NCQA requirements, and other applicable regulations.
- Support the Executive Director with strategic initiatives and other activities related to operational alignment.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
