Manager, Performance Improvement - Hybrid

Cedars-Sinai Medical Center•Los Angeles, CA

1d•Hybrid

About The Position

The Manager, Performance Improvement provides operational, strategic, and people leadership for Cedars-Sinai’s Performance Improvement department. Reporting to the Director, the manager establishes departmental priorities, manages the Performance Improvement portfolio, develops team capabilities, and aligns improvement work with organizational strategic goals. The role leads day-to-day departmental operations, including goal setting, workload planning, resource allocation, performance monitoring, budgeting, and fiscal controls. It partners with the Director to establish accountability systems and operating standards, monitors departmental effectiveness, and promotes continuous improvement. The manager oversees project intake, prioritization, tracking, reporting, and supporting tools and infrastructure, while collaborating with leaders across Cedars-Sinai to resolve barriers and advance improvement goals. The manager guides staff and multidisciplinary teams in improvement methodologies, process mapping, measurement plans, dashboards, data interpretation, and sustainability planning. The position also prepares communications and recommendations, recruits and supervises staff, develops staff competencies, and supports compliance with applicable health care regulations, accreditation standards, and licensing requirements. It supports the Executive Director with strategic initiatives and performs other duties as assigned.

Requirements

Bachelor’s degree in quality, business administration, health care administration, a clinical discipline, or a related field.
Five or more years of experience in operational leadership, performance improvement, quality, or health care consulting within a hospital or health system.
Experience leading multidisciplinary teams, facilitating improvement work, and managing multiple complex projects.
Working knowledge of process improvement methodologies and statistical process control.
Demonstrated analytical, problem-solving, project management, and organizational skills.
Ability to communicate effectively and build collaborative relationships with employees, physicians, executives, and other stakeholders.
Knowledge of health care regulations, accreditation standards, and licensing requirements.
Ability to work independently, exercise sound judgment, and adapt to changing priorities.

Nice To Haves

Master’s degree in business administration, health care administration, quality, public health, or a related field.
Experience managing individual contributors and/or supervisors.
Experience in an acute care hospital or academic health system.
Experience developing measurement systems, dashboards, and data-driven performance reports.
Experience applying advanced statistical methods, such as regression analysis, when appropriate.
Professional certification in quality, performance improvement, project management, or a related discipline.

Responsibilities

Lead day-to-day Performance Improvement department operations, including goal setting, workload planning, resource allocation, and performance monitoring.
Translate organizational priorities into departmental goals, objectives, and action plans.
Partner with the Director to develop accountability systems, policies, procedures, and operating standards.
Monitor departmental effectiveness and promote continuous improvement in systems, processes, and services.
Manage the Performance Improvement portfolio, including project intake, prioritization, tracking, reporting, and supporting tools and infrastructure.
Collaborate with Cedars-Sinai leaders to identify barriers, facilitate solutions, and advance performance improvement goals.
Guide staff on improvement methodologies, process mapping, measurement plans, dashboards, data interpretation, and sustainability planning.
Facilitate multidisciplinary improvement teams and support leaders and process owners in achieving measurable outcomes.
Prepare written communications, reports, presentations, and recommendations for audiences at all organizational levels.
Participate in the annual budget process and manage operational and capital expenses within assigned authority.
Establish fiscal controls and monitor departmental spending.
Recruit, onboard, supervise, coach, and evaluate staff; assign work, manage schedules, monitor deadlines, and address performance or conduct concerns in accordance with organizational policies.
Develop staff competencies and professional development opportunities.
Maintain working knowledge of performance improvement methodologies and applicable accreditation, regulatory, and licensing requirements.
Support compliance with CMS Conditions of Participation, QAPI expectations, The Joint Commission standards, NCQA requirements, and other applicable regulations.
Support the Executive Director with strategic initiatives and activities related to operational alignment.
Perform other duties as assigned.