Performance Improvement Manager II - RN - Quality and Safety
About The Position
ChristianaCare is seeking a Performance Improvement Program Manager for its Office of Quality and Safety. The role collaborates with clinical teams and organizational leaders to advance healthcare quality, strengthen patient safety, and lead sustainable performance improvement initiatives across the healthcare system. The position focuses on solving complex challenges, influencing change, and improving healthcare delivery through measurable, data-driven results. The manager leads initiatives in healthcare quality, patient safety, operational effectiveness, and organizational performance. The role applies improvement methodologies to redesign processes, uses data and analytics to evaluate performance and communicate results, and works with multidisciplinary teams to implement change and promote continuous improvement and high reliability. It also supports regulatory readiness and accountability and provides education, mentoring, and oversight of assigned personnel.
Requirements
- Nursing license to practice in Delaware.
- Minimum of three years of relevant experience.
- Master’s degree in allied healthcare, public health, healthcare, or a related field; or a bachelor’s degree with enrollment in a master’s degree program in public health, healthcare management, information technology, or business.
Nice To Haves
- CPHQ, Lean Six Sigma, or Project Management certification.
- Experience leading multiple healthcare improvement projects and facilitating multidisciplinary teams.
- Proficiency with electronic medical records, Microsoft Office applications, Tableau, and data analysis and reporting tools.
Responsibilities
- Lead strategic improvement initiatives focused on healthcare quality, patient safety, operational effectiveness, and organizational performance.
- Apply Lean, Six Sigma, Root Cause Analysis, and other performance improvement tools to redesign processes and achieve sustainable results.
- Use data and analytics to identify opportunities, monitor quality measures, and evaluate outcomes.
- Communicate results through dashboards, scorecards, and executive-level reporting.
- Collaborate with multidisciplinary teams to manage projects, overcome barriers, implement change, and foster continuous improvement and high reliability.
- Support regulatory readiness and accountability, including Joint Commission, CMS, and Magnet standards.
- Provide education, mentoring, and oversight of assigned personnel.
Benefits
- Full medical, dental, vision, and life insurance.
- Two retirement planning offerings, including a 403(b) with company contributions.
- Generous paid time off with annual rollover and opportunities to cash out.
- 12-week paid parental leave.
- Tuition reimbursement.
- Work/life benefits including an annual Care.com membership and access to backup care services for dependents through Care@Work.
- Retirement planning services and financial mentorship.
- Fitness and wellness reimbursement.
- Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, and movie tickets.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
