Quality Performance Improvement Specialist

Hartford Healthcare•Hartford, CT

About The Position

The Quality Performance Improvement Specialist conducts ongoing performance improvement activities for the Hartford Region of Hartford HealthCare. The role leads targeted performance and process improvement initiatives, oversees data collection, abstraction, and aggregation, and analyzes data and metrics to assess performance. The Specialist collaborates with stakeholders and departments to develop best-practice standards that support reliable and safe care processes and workflows, and serves as a consultant on compliance with applicable agencies. The role works closely with clinical teams and medical staff on practice development, peer review, quality, and safety efforts aligned with Hartford HealthCare’s core values. The Specialist supports departmental clinical leaders and frontline staff in creating quality assessment and performance improvement plans; uses internal and external data to identify trends affecting patient safety and care quality; and recommends improvement strategies informed by clinical knowledge. The position monitors quality of care against facility objectives and external accreditation and regulatory requirements, participates in or leads designated improvement teams, and supports ongoing evaluation of care processes and outcomes. It also serves as a departmental resource for software used to collect and transmit data for public reporting and benchmarking, and may lead during external agency reviews in collaboration with department leadership and other performance improvement staff.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
Minimum five years of clinical experience.
Experience with quality improvement tools and techniques.

Nice To Haves

Master’s degree in Nursing, Health Administration, Management, or a related discipline preferred.
Regulatory experience strongly preferred.
CPHQ, CPPS, or other quality certification preferred.

Responsibilities

Lead performance improvement initiatives with departmental clinical leadership and frontline staff to establish comprehensive quality assessment and performance improvement plans.
Collaborate with analytical teams to develop performance dashboards.
Educate constituents on performance improvement tools and techniques, including PDSA methodology.
Use internal and external data to identify issues and trends affecting patient safety and quality of care.
Collaborate with organizational leaders and frontline staff to develop plans addressing identified concerns.
Synthesize data with clinical knowledge and recommend strategies to improve clinical performance and patient safety.
Monitor quality of care to meet internal facility objectives and external accreditation and regulatory requirements.
Participate in and/or lead designated performance improvement teams aligned with organizational strategic priorities, such as core measures, readmission reduction, and preventable harm reduction.
Conduct quality and safety monitoring to support ongoing evaluation of care processes and outcomes.
Serve as a departmental resource for software used to collect and transmit data for public reporting and national benchmarking.
Collaborate with the department director and other performance improvement staff and act as a lead during external agency reviews.