Sr Manager Quality - Performance & Improvement

British American Tobacco•Winston-Salem, NC

About The Position

Reynolds American is seeking a Sr Manager Quality - Performance & Improvement in Winston-Salem, NC. The role manages quality activities within an assigned product category and quality program portfolio to ensure product quality, regulatory compliance, and operational effectiveness. The position partners with cross-functional stakeholders to execute quality strategies, drive continuous improvement, mitigate risk, and strengthen quality system performance. It also develops team capability and delivers quality objectives aligned with business priorities and strategies established by senior leadership.

Requirements

Bachelor’s degree in quality, Engineering, Operations, Manufacturing, Supply Chain, Business, or a related field of study and 7+ years of related work experience, or an Associate degree in a related field of study and 9+ years of related work experience.
Progressive experience in Quality, Manufacturing, Regulatory, Engineering, Supply Chain, or related operational environments.
Experience supporting quality management systems, compliance programs, audits, inspections, and risk management activities.
Experience driving continuous improvement and problem-solving initiatives using data and quality metrics.
Experience developing employees, improving team effectiveness, and delivering business results through others.
Strong knowledge of quality standards, regulatory requirements, compliance practices, and manufacturing or operational quality environments.
Proficiency in structured problem-solving methodologies, including 6W2H, Fishbone or Ishikawa analysis, Why-Why Analysis, Cause-and-Effect Analysis, root cause analysis, and corrective and preventive action.
Ability to lead quality programs, audits, inspection readiness activities, and process improvement initiatives.
Strong analytical skills and ability to interpret quality and operational data to drive informed decisions and business performance.
Experience collaborating across cross-functional teams, influencing stakeholders, and building alignment to achieve quality and operational objectives.

Responsibilities

Lead execution of quality strategies, objectives, and continuous improvement initiatives across manufacturing operations, products, and quality programs.
Manage and develop a high-performing Quality team through coaching, training, performance management, and capability-building initiatives.
Ensure compliance with regulatory, industry, and company quality requirements through quality management systems and governance processes.
Drive quality investigations, CAPA activities, nonconformance management, change control, and root cause analysis to improve product and process performance.
Lead audit readiness activities and support inspections.
Use strategic and risk-based thinking to anticipate emerging quality issues, understand upstream and downstream impacts, prioritize work based on business risk, and drive preventive actions.
Monitor quality metrics and trends and implement corrective and preventive actions to enhance operational effectiveness and product quality.
Partner with cross-functional stakeholders to support business objectives, optimize resources, and drive data-informed decision-making.
Lead performance discussions, facilitate investigations, communicate risks to senior leaders, and translate technical findings into clear business implications and actions.

Benefits

401(k) plan with pre- and post-tax savings opportunities; company matches eligible employee contributions up to six percent and contributes an additional three percent regardless of employee participation.
Comprehensive health and welfare benefits, including medical, dental, vision, and prescription drug coverage.
Health Savings Account start-up contribution for employees who elect the high-deductible health plan.
Health Care and Dependent Care flexible spending accounts.
Employee assistance program offering eight free counseling sessions per issue each calendar year for employees and dependents.
Company-paid life insurance and accidental death or dismemberment insurance.
Voluntary insurance options at group rates.
Tuition reimbursement and student loan support.
Dependent Scholarship Programs.
Free confidential personal financial counseling.
On-site health centers and 24/7 fitness centers at certain company locations.
Charitable giving matching grants program.
Health-care concierge service.
Volunteer service opportunities.
Extensive training opportunities and access to online learning platforms and personalized growth programs.
Company vehicle and mobile phone allowance for eligible employees.
Paid leave, including sick and personal time, vacation, company holidays, and annual personal holidays.
Paid parental leave and temporary reduced work schedule opportunity.
Funeral leave, short-term disability leave, long-term disability leave, jury duty leave, military leave, released time for children’s education, community outreach leave, and other paid leave required by state or local law.