Performance Improvement Coordinator

UHS•Reno, NV

5d•Onsite

About The Position

The Performance Improvement Coordinator supports and coordinates operational activities and process improvement initiatives established by the department and executive leadership team. Under the oversight of the Director of Performance Improvement, the coordinator assists with daily operations and implementation of performance improvement programs throughout the South Texas market, including risk adjustment, HEDIS quality initiatives, medical records projects, and provider support activities. The role coordinates field operations, assists with executing and deploying program initiatives, supports operations of the Prominence Health Assessment Center, and facilitates medical-records-related projects and activities. The coordinator maintains operational documentation, prepares routine program reports and status updates, coordinates resources, and communicates project progress with internal departments, providers, and external partners. This is an on-site position that involves field activities and operational support throughout the South Texas market.

Requirements

Bachelor’s degree in business, health administration, or another related field.
At least three years of experience in process improvement, project management, quality management, or another related field.
Ability to communicate effectively in English, verbally and in writing.
Strong organizational skills, ability to meet deadlines, and familiarity with project management.
Ability to collaborate across departments and with external partners, including provider groups.
Passion for improving member experience and outcomes.
Experience analyzing large sets of data.
Proficiency in Microsoft Office Suite, including proficient Excel skills.
Excellent verbal and written communication skills.
Ability to establish and maintain positive and effective work relationships.

Nice To Haves

Healthcare experience, preferably in a managed care setting.
Experience working with medical records or in clinical settings, and familiarity with Medicare risk adjustment.

Responsibilities

Support and coordinate operational activities and process improvement initiatives established by the department and executive leadership team.
Assist with daily operations and implementation of performance improvement programs throughout the South Texas market, including risk adjustment, HEDIS quality initiatives, medical records projects, and provider support activities.
Coordinate field operations and assist with the execution and deployment of program initiatives.
Support operations of the Prominence Health Assessment Center.
Facilitate medical-records-related projects and activities.
Maintain operational documentation and prepare routine program reports and status updates.
Coordinate resources and communicate project progress with internal departments, providers, and external partners.