Performance & Execution Leader
About The Position
The Solution Delivery Leader executes and implements Consumer and Small Business Banking (CSBB) strategies, processes, and tools for understanding clients’ needs and aligning solutions to them. As part of a centralized unit, the role supports increased solution delivery based on clients’ unique needs and improved participation across the consumer continuum. It provides segment performance data and analytics to guide business activities and plans, address evolving needs, and measure outcomes. The leader works through influence with stakeholders, decision makers, and product, system, and design partners, and actively supports branch network strategies through virtual and in-person activities. In Truist hub city locations, the work style is in office five days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Demonstrated proficiency in project management, skill-build presentation development, and coaching leaders.
- At least 6 years of combined leadership and product education experience.
- 4 years of experience understanding performance measurement and root cause analysis.
- Knowledge and experience in retail banking, including branches and operations.
- Proficiency with basic computer applications, such as Microsoft Office products.
- Strong verbal and written communication, interpersonal, meeting-management, and presentation skills.
- Self-motivated and able to excel in a minimally managed, high-profile position.
Nice To Haves
- Master of Business Administration.
- Experience leading large revenue-producing teams.
- At least 7 years of relevant experience in retail banking management, overseeing multiple branches within a geographic area.
Responsibilities
- Design, develop, and implement strategic initiatives to drive branch network performance.
- Analyze performance results to identify branch network successes, risks, and opportunities.
- Develop plans to improve productivity and solution delivery and participation, and establish measures for management reporting.
- Partner with senior branch leadership to identify and deliver skill-transfer activities for branch teammates.
- Liaise with leaders across product, data, HR, and technology, providing input on branch network issues and opportunities.
- Raise and follow up on issues identified through analysis, escalations, or teammate feedback, and potentially execute on behalf of the Director of Solutions Delivery.
- Assist with content creation in partnership with enablement partners while following LRC guidelines.
- Oversee sales-practices monitoring to manage market risks.
- Manage complex projects or initiatives, applying sophisticated analytical judgment to identify and communicate innovative solutions.
- Communicate effectively in writing and verbally, manage meetings, and present to large groups in virtual and in-person settings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
