Performance & Execution Leader

Truist Bank•Charlotte, NC

1d•Onsite

About The Position

The Solution Delivery Leader executes and implements Consumer and Small Business Banking (CSBB) strategies, processes, and tools for understanding client needs and aligning solutions to those needs. This role is part of a centralized unit focused on increasing client solution delivery and participation across the consumer continuum. It provides segment performance data and analytics to guide business activities and plans and measure their outcomes. The leader works through influence with stakeholders, decision makers, and product, system, and design partners, and actively supports branch network strategies through virtual and in-person activities. The position develops strategic initiatives to improve branch network performance, analyzes performance results to identify successes, risks, and opportunities, and partners with senior branch leaders on productivity and skill-transfer plans. It also provides input on network issues to product, data, HR, and technology leaders; follows up on issues; supports content creation; oversees sales-practices monitoring; and manages complex projects and initiatives. The role calls for strong interpersonal, communication, meeting, and presentation skills, and the ability to work independently in a high-profile position. The posting states that Truist will not sponsor work visas or provide immigration-related support for this position. For employees located in a Truist hub city, the work style is in office five days per week. The stated shift is first shift, and English fluency is required.

Requirements

Bachelor's degree or equivalent work experience.
Demonstrated proficiency in project management, skill-build presentation development, and coaching leaders.
At least 6 years of combined leadership and product education experience.
At least 4 years of experience understanding performance measurement and root cause analysis.
Knowledge and experience in retail banking, including branch and operations.
Proficiency in basic computer applications, such as Microsoft Office products.
Excellent interpersonal and communication skills, including strong verbal and written skills.
Excellent meeting management and presentation skills, including the ability to present to large groups virtually and in person.
Self-motivation and the ability to excel in a minimally managed, high-profile position.
English language fluency.

Nice To Haves

Master of Business Administration.
Experience leading large revenue-producing teams.
At least 7 years of relevant experience in retail banking management, overseeing multiple branches within a geographic area.

Responsibilities

Design, develop, and implement strategic initiatives to drive branch network performance.
Analyze performance results to identify branch network successes, risks, and opportunities.
Develop plans to improve productivity and solution delivery or participation, and establish measurements for management reporting.
Partner with senior branch leadership to identify and deliver skill-transfer activities to branch teammates.
Serve as a liaison and provide input on branch network issues and opportunities to leaders across product, data, HR, and technology.
Raise and follow up on issues identified through analysis, escalations, or teammate feedback, and potentially execute on behalf of the Director of Solutions Delivery.
Assist with content creation in partnership with enablement partners while following LRC guidelines.
Oversee sales-practices monitoring to manage market risks.
Manage complex projects or initiatives, applying analytical judgment to identify and communicate innovative solutions.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Accidental death and dismemberment coverage.
Tax-preferred savings accounts.
401(k) plan.
At least 10 days of vacation during the first year, prorated according to hire date and full-time or part-time status.
10 sick days, prorated.
Paid holidays.
Depending on position and division, the job may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.