Consultant Performance Analytics – General Liability
About The Position
The General Liability Performance Analytics group is seeking a Performance Analytics Consultant to support operational analytics initiatives. This role creates and owns analytics that measure and monitor performance of key processes, continuous improvement initiatives, and changes in Claims trends. The consultant performs diagnostic analytics to identify underlying causes of performance and trend changes, and partners with teams across Claims Strategy and Optimization, Claims Performance Analytics, Claims Data Office, Claims Field Operations, Actuarial, Underwriting, and other stakeholders to identify and prioritize opportunities to optimize business processes and practices. The role requires strong communication and relationship-building skills and interaction with Claims personnel at all levels, including senior leadership, field operations, data science staff, and business segment leaders. The position may be performed remotely or on a hybrid schedule. Employees living near an office in Hartford, Connecticut; San Antonio, Texas; Lake Mary, Florida; Phoenix, Arizona; Naperville, Illinois; or Alpharetta, Georgia are expected to work in the office three days a week, Tuesday through Thursday. Employees who do not live near an office work remotely and are expected to come into an office as business needs arise.
Requirements
- Bachelor’s degree and/or significant line-of-business experience.
- Demonstrated problem-solving, communication, customer focus, and change-management skills.
- Ability to build strong partnerships.
- Ability to analyze large data sets and draw appropriate conclusions.
- Ability to manage multiple projects concurrently and set priorities and plans to meet business goals and objectives.
- Ability to lead without formal authority and work independently as well as in a team environment.
- Flexibility and willingness to adapt to changing operational, industry, and technological trends.
- Strong attention to customer needs and ability to translate them into actionable solutions.
- Documented track record of creating innovative data solutions and passion for delivering outcomes.
- Strong knowledge of business intelligence and data collection/visualization tools, such as Excel, PowerPoint, Tableau, and SQL.
Nice To Haves
- Experience in claims or insurance.
- Experience visualizing data for storytelling.
Responsibilities
- Understand end-to-end performance of critical processes and subprocesses.
- Identify variability in performance metrics and participate in cross-functional teams to determine root causes.
- Evaluate the measurable impact of process changes and improvements, and recommend priorities to Field leadership for process changes or improved execution.
- Participate in cross-functional design teams working on prioritized opportunities.
- Understand and monitor data trends and process metrics, and present trends and action items to line-of-business senior leadership teams and business segment partners.
- Monitor deployed process changes to validate solution effectiveness.
- Understand how changes affect other processes and results across the organization.
- Support cross-pollination of Claims processes across the enterprise.
Benefits
- Short-term or annual bonuses may be available.
- Long-term incentives may be available.
- On-the-spot recognition may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
