People Tech Business Systems Analyst

Gusto•San Francisco, NY

1d•Hybrid

About The Position

As a Business Systems Analyst on Gusto’s People Technology team, you’ll own the systems that power the recruiting experience, including recruiting tools and Sana. You’ll work with Recruiting, People Operations, and Engineering to understand current hiring processes, identify opportunities to make them faster and simpler, and translate those opportunities into configured systems and AI agents. You’ll partner with engineers to design, build, and test agents that remove manual steps from recruiting processes. You’ll independently lead projects from discovery through launch, set priorities within the team’s roadmap, and advise Recruiting leaders on systems and automation. The People Technology team is part of People Operations, Services & Technology and builds and runs the systems and automation behind Gusto’s People programs. It works across People functions, partnering with Recruiting, HR operations, and Engineering to deliver tools used by employees and hiring teams.

Requirements

4–6 years of experience in HRIS, recruiting systems, business systems analysis, or a related role.
Hands-on experience owning and configuring an ATS or HR system, such as Greenhouse or Workday, including integrations.
Track record of leading projects from requirements through launch with measurable results.
Strong requirements-gathering, process-mapping, and documentation skills.
Experience partnering with engineers on design, testing, and launch.
Comfort with light scripting or automation tools.
Clear communication skills, including presenting to senior stakeholders, and ability to prioritize competing requests.

Nice To Haves

Experience with, or strong interest in, building AI tools and agents to improve a process.

Responsibilities

Own administration, configuration, and the roadmap for recruiting tools and Sana, including integrations, access, and change management.
Lead requirements gathering with Recruiting and write clear specifications, user stories, and acceptance criteria.
Partner with engineers to design, build, test, and launch AI agents and automations that streamline recruiting processes.
Help determine when to configure, build, or buy solutions.
Map current workflows, identify friction, and drive improvements end to end while measuring impact.
Manage multiple projects, communicate status and trade-offs to senior stakeholders, and keep documentation and training current.
Share best practices and support less experienced teammates as the team’s recruiting systems and automation work grows.