People Tech Business Systems Analyst

Gusto, Inc.•Denver, CO

1d•$107,000 - $160,000•Hybrid

About The Position

As a Business Systems Analyst on Gusto’s People Technology team, you will own the systems that power the recruiting experience, including recruiting tools and Sana. You will work with Recruiting, People Operations, and Engineering to understand existing hiring workflows, identify ways to make them faster and simpler, and translate improvements into configured systems and AI agents. You will partner with engineers to design, build, and test agents that reduce manual recruiting work. You will independently lead projects from discovery through launch, set priorities within the team’s roadmap, and advise Recruiting leaders on systems and automation. The People Technology team is part of People Operations, Services & Technology and builds and operates systems and automation for Gusto’s People programs. It works across People functions with Recruiting, HR operations, and Engineering to deliver tools used by employees and hiring teams. The role may be based in Denver, San Francisco, or New York, where employees are expected to work from the office approximately two to three days per week or more depending on the role. When approved to work from another location, employees must have a secure, reliable, and consistent internet connection and maintain regular, predictable attendance.

Requirements

4–6 years of experience in HRIS, recruiting systems, business systems analysis, or a related role.
Hands-on experience owning and configuring an ATS or HR system, such as Greenhouse or Workday, including integrations.
Track record of leading projects from requirements through launch with measurable results.
Strong requirements-gathering, process-mapping, and documentation skills.
Experience partnering with engineers on design, testing, and launch.
Comfort with light scripting or automation tools.
Experience with, or strong interest in, building AI tools and agents to improve a process.
Clear communication skills, including presenting to senior stakeholders, and the ability to prioritize competing requests.
When working from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Responsibilities

Own the administration, configuration, and roadmap for recruiting tools and Sana, including integrations, access, and change management.
Lead requirements gathering with Recruiting and write clear specifications, user stories, and acceptance criteria.
Partner with engineers to design, build, test, and launch AI agents and automations that streamline recruiting processes.
Help determine whether to configure, build, or buy solutions.
Map current-state workflows, identify friction, and drive end-to-end improvements while measuring their impact.
Manage multiple projects, communicate status and trade-offs to senior stakeholders, and keep documentation and training current.
Share best practices and support less experienced teammates as recruiting systems and automation work grows.
Actively engage with AI tools relevant to the role and develop AI fluency as the technology evolves.