People + Talent Operations
About The Position
Reporting to the Chief People Officer, you would be the operational engine of our People function. Arch is a lean and scaling company and this role exists because the hiring, onboarding, records, benefits and systems that come with growth need a dedicated owner. There is no single lane here. You might spend an hour coordinating interviews, move straight into a benefits question, chase down a missing signature, pull a report for leadership, and then figure out how to build something in a system that is completely new to you. Some weeks are steady. Some weeks a new role opens and there are thirty interviews to get on the calendar by Friday. If that sounds exhausting, this is probably not the job for you. If it sounds like a good time, keep reading.
Requirements
- Some level of HR experience (recruiting coordination, talent acquisition, benefits administration, onboarding, HRIS administration, employee records, compliance, or general People Operations).
- Ability to build on a foundation of HR knowledge, not starting from zero.
- Fast and accurate at speed.
- Ability to pick up systems quickly and willingness to research, troubleshoot, and figure things out independently.
- Strong follow-through; ensuring tasks are completed as promised.
- Attention to detail; noticing and addressing loose ends.
- Ability to shift priorities without becoming flustered.
- Good communication skills with candidates, employees, executives, and vendors.
- Ability to maintain confidentiality permanently regarding sensitive employee information (compensation, families, health, performance).
- Self-starter and self-learner, capable of investigating, using available resources, asking thoughtful questions, and bringing solutions.
- Willingness to improve existing processes and take ownership for making them world-class.
Nice To Haves
- Experience with Microsoft 365 (Outlook, Teams, SharePoint).
- Experience with HiBob (HRIS).
- Experience with Ashby (ATS).
- Experience with ClickUp (project management).
Responsibilities
- Coordinate every interview and keep candidates informed and treated well.
- Manage Ashby (our ATS) properly and keep it clean.
- Conduct first-round screening calls (depending on recruiting experience).
- Serve as the first point of contact for employee benefits questions and manage enrollments, qualifying life events, and employee questions.
- Manage the operational side of annual open enrollment in partnership with our broker.
- Ensure smooth onboarding experiences for new employees.
- Maintain accurate employee records in HiBob (our HRIS).
- Track documents and signatures.
- Complete audits and reports as needed.
- Manage compliance deadlines.
- Handle offboarding accurately, kindly, and cleanly.
- Provide right-hand support to the People function, anticipating needs and preparing materials for leadership meetings.
- Take projects from conception to completion without needing constant follow-up.
Benefits
- Support when learning something genuinely new.
- Access to experienced people when expertise is required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
