People Support Manager

Harmons•Salt Lake City, UT

9d•Onsite

About The Position

The purpose of this position is to provide support and appreciation to Harmons associates in the stores. This person will be scheduling and conducting group interviews, conducting new associate onboarding and orientation, preparing reports, preparing for meetings, assisting the Store Director, teaching periodic classes, filing and assisting associates with various issues. This person will also provide exceptional customer service.

Requirements

Working knowledge of computers including Microsoft Office and the internet
Must have the ability to advocate, analyze and understand technology to be effective personally and have an impact on business performance
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess excellent communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
Ability to professionally and appropriately handle conflict
Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
Required to make logical, significant decisions using general, recognized skills and techniques
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused and consistent
Ability to work weekends, evenings and holidays

Nice To Haves

A high school diploma or GED preferred
some college education preferred
any combination of education, experience, and training which provides the following knowledge, skills and abilities

Responsibilities

Schedules and conducts group interviews
Conducts new associate onboarding and orientation
Prepares reports for the Store Director; band reports, manager’s report, manager accountability, etc.
Ensures raise reviews, yearly growth plans, policies and procedures, etc. are completed by managers with their associates in a timely manner
Schedules associates for classes and prepares a monthly meeting calendar
Tracks and distributes Secret Shopper reports
Orders office supplies, Shoes for Crews, Logo Wear and other items as necessary
Manages new applicants through the applicant tracking system
Teaches periodic classes; Teach to Taste, 401k Enrollment, Working Safe at Harmons
Responds to phone calls and emails in a timely, professional manner
Assists associates with payroll and other issues
Active member of the Safety Committee which helps insure the safety of both Customers and Associates
Assists as needed to ensure the success of the store as a whole
Changes the bulletin boards quarterly.
Performs other job-related duties as assigned.