People Operations Manager
About The Position
The People Operations Manager plays a key role in fostering an inclusive, welcoming, and productive workplace while providing professional HR, administrative, and operational support. Reporting to the Managing Director of Operations, this position is the organization's primary human resources practitioner: owning the full employee lifecycle. This role interprets and applies employment law and organizational policy, and serves as an approachable resource for employees and managers. Because Wolfe's Neck Center currently employs staff in Maine and multiple other states, the position is also responsible for multi-state employment compliance. This role also provides general administrative and technology support, including troubleshooting, user account management, software subscriptions, and coordination with Wolfe's Neck Center's external IT service provider.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of HR Generalist or Manager-level experience; nonprofit and multi-state experience preferred.
- Working knowledge of employment laws and regulations, including the FLSA, FMLA, ADA, Title VII, and OSHA; Maine employment law, including Earned Paid Leave, Paid Family and Medical Leave, wage transparency, and electronic monitoring notice requirements; and the employment laws of Massachusetts, New York, and the District of Columbia.
- Experience managing employee data in an HRIS.
- Ability to handle confidential information with discretion and professionalism.
- Excellent interpersonal, communication, organizational, and time-management skills.
- Strong attention to detail and ability to prioritize in a dynamic environment.
- Ability to work independently and collaboratively.
- Strong relationship-management and problem-solving skills.
- High proficiency with computer systems and software applications, including Google Workspace.
Nice To Haves
- nonprofit experience
- multi-state experience
Responsibilities
- Serve as the primary HR point of contact for employees and supervisors, interpreting and applying Wolfe's Neck Center policy and applicable employment law to specific situations and resolving them independently, without day-to-day direction.
- Design and lead onboarding and orientation, including benefits administration, I-9 verification, required training, and handbook review.
- Manage full-cycle recruitment for seasonal and year-round positions in compliance with federal and Maine employment laws
- Manage workers' compensation claims, leaves of absence and support annual insurance reviews and benefit plan compliance.
- Partner with managers on workforce planning, retention, performance management, and employee engagement.
- Support health, safety, and compliance initiatives, including OSHA and Maine labor requirements.
- Manage employee relations matters, including investigation, documentation, and fair, consistent resolution.
- Draft, recommend, and implement updates to the employee handbook, HR policies, and standard operating procedures, and interpret those policies for supervisors and employees.
- Provide general administrative support to ensure smooth day-to-day office operations, including updating staff directories, Google Workspace administration, signature routing, and facility maintenance requests.
- Provide additional administrative support as assigned.
- Provide support for office technology by trouble shooting basic computer, printer, phone, internet, and meeting technology issues.
- Manage IT support requests, and coordinate with the organization's external IT service provider.
- Manage organization-wide software subscriptions, including licenses, renewals, user assignments, new-hire setup, departures, and software decommissioning/archiving.
Benefits
- 3 weeks of paid vacation
- 13 paid holidays
- 6 sick days
- paid day off for employee's birthday
- Employer pays 90% of premiums towards employee's health insurance
- $5,000 towards the deductible
- Vision and dental insurance
- 403(b) retirement savings plan
- Maine Paid Family and Medical Leave
- Discounts on Wolfe's Neck Center events, campground reservations and camp store products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
