People Operations Manager

Osborn Consulting•Bellevue, WA

6d•Hybrid

About The Position

At Osborn, our people are at the heart of everything we do, and the People Operations Manager plays a pivotal role in ensuring every employee feels supported, valued, and equipped to succeed. As a trusted advisor to employees and leaders, the People Operations Manager oversees benefits administration, learning and development initiatives, talent and leadership development, employee relations, performance management, and key people operations initiatives that help foster a positive, high-performing culture where individuals and teams can thrive. We’re looking for someone who not only has the skills to excel in People Operations (HR) but also the heart to make an impact. You’ll bring a mix of expertise, project management know-how, and a passion for people.

Requirements

8+ years of progressive HR experience, including strong experience in at least two of the following: Employee Relations, Benefits Administration, Performance Management, Learning and Development, or another HR Field.
Bachelor’s degree in Human Resources, Business Administration, a related field required or equivalent combination of education and experience.
PHR, SHRM-CP, or equivalent certification preferred.
Commitment to continued professional development and staying informed on HR trends and best practices.
Demonstrated ability to manage projects from concept through execution with strong follow-through.
Experience supporting senior-level hiring and partnering with leadership on talent planning.
Familiarity with HRIS systems (BambooHR preferred) and comfort working with HR data and analytics.

Nice To Haves

Professional services or AEC industry experience is a plus.

Responsibilities

Administer Osborn's benefits programs, including medical, dental, vision, wellness, and Employee Assistance Programs (EAPs).
In partnership with the Director of People Operations, evaluate and enhance benefits offerings to support employee wellbeing, engagement, and retention.
Manage employee leave of absence and accommodation requests.
Oversee workplace safety and OSHA compliance, including training, reporting, and incident documentation.
In partnership with Operations, develop Osborn's learning and development programs that support employees’ personal growth and development.
Assess organizational learning needs and implement development initiatives that build critical skills.
Maintain and update the Learning Portal with training resources as needed.
Support career pathing, succession planning, and internal growth opportunities.
Oversee tuition reimbursement, certification tracking and professional development resources.
Serve as a trusted advisor to employees and leaders on workplace concerns, employee relations matters, and conflict resolution.
Facilitate disciplinary actions, investigations, and Performance Improvement Plans (PIPs) with professionalism and care.
Partner with leaders to strengthen leadership effectiveness through coaching, development programs, and tools that enhance communication, accountability, and team performance.
In partnerships with the Director of People Operations and HR, manage the annual performance review process ensuring it supports employee growth and development.
Manage systems for records retention, data privacy, and HRIS (BambooHR) administration.
Manage employee offboarding, including terminations, documentation, and exit interviews.
Track and analyze HR metrics and trends to support strategic planning and leadership reporting.
Serve as a mentor to People Operations team members, offering support and guidance.
Lead engagement and culture initiatives that strengthen connection, appreciation, and belonging across the organization.