People Shared Services Representative, Support II

Zebra Technologies Corporation•Lincolnshire, IL

12d•Hybrid

About The Position

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center. Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes. Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions. Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system. Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems. Works closely with the regional COE's to resolve employee inquiries. Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions. Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes. Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'. Responsible for managing onboarding process. Provides rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly). Provides internal / external audit support, e.g. collection and preparation of supporting documents. Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.). Performs all work in accordance with established People Service Center standards. Performs related work as assigned. Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.

Requirements

Requires a HS diploma or GED
2+ years of previous experience in a customer or employee facing environment

Nice To Haves

Associate or bachelor’s degree
HR or HR Shared Services experience
Workday experience highly preferred
Team Player
Bilingual (Spanish or French)
Excellent verbal and written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
Able to independently execute an action plan following documented policies and procedures
Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points
Ability to learn and navigate new software quickly

Responsibilities

Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes
Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
Works closely with the regional COE's to resolve employee inquiries
Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
Responsible for managing onboarding process
Provides rewards administration support for some company benefits programs
Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
Provides internal / external audit support, e.g. collection and preparation of supporting documents
Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
Performs all work in accordance with established People Service Center standards
Performs related work as assigned