People Services Coordinator - Employee Relations

LIFELONG LEARNING ADMINISTRATION CO•Lancaster, CA

1d•$32 - $43•Onsite

About The Position

The People Services Coordinator - Employee Relations supports the implementation and administration of policies, procedures, and programs that promote a positive relation between employees and the organization. This position is the lead support to the department leadership on timely workplace investigation, timely resolution, and proper documentation of employee and employer relations issues. This position reports to the People Services Manager Employee Relations or designee.

Requirements

Knowledge of State and Federal employment law
Knowledge of human behavior principles and performance
Knowledge of principles and procedures for human resources policies, procedures, and guidelines in handling employee relations
Strong understanding of the Organizations culture, business units, services, and products
Strong problem-solving, conflict resolutions skills and use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong documentation, records management, effective oral and written communication skills
Ability to collaborate with various levels of employees
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Strong autonomy, reliable, responsible, dependable, and focused on excellent customer service
Exercise confidentiality of client, company, and employee information
High School diploma or GED; Associate Degree is preferred
3-4 years of human resources related experience including interacting with employees, explaining human resources services, organizational policies and procedures
Experience working in a large Organization with 1000+ employees
Proficient in Human Resources Information and databases
Proficient skills in MS Office (Word, Excel, PowerPoint, Outlook)
Ability to travel in performance of job duties is required

Responsibilities

Participates in employee relations related issues, which may include employee disciplinary action, conflict or grievance resolution, involuntary terminations
Support the human resource activities and ensures programs are administered fairly across the employee population
Intake, triage, and assist with employee complaints and manager recommendations
Participates in investigation into employee/employer misconduct
Liaison between employee and management
Maintain investigation notes and prepare investigation reports
Assists in the development of training programs that promote positive employee/manager relations, effective performance management, employee engagement and reduce turnover
Run reports from case management system to analyze data, identify trends, and provide metrics
Collaborate with leadership on status or findings of employee relations cases
Advise employees on human resources topics and organizational policies, or procedures
Ensure all documents related to cases are uploaded in case management system
Maintain accurate and timely documentation of employee relations cases in information systems or databases
Conducts or moderate employee surveys, focus groups, or exit interviews.
Establish and maintain positive Interpersonal relationships and advance Organization culture and values both internally and externally
Assist People Services Leadership with responding to DFEH, EEOC, DOL, and other legal claims
Coordinate employee-related aspects of involuntary terminations such as termination for cause and other Change in Employment Relationship actions
Keep current on Human Resources trends and legislation
Perform human resources activities
Administrative duties, responsibilities and activities may be assigned or changed from time to time