Employee Services Coordinator

Bright Horizons Children's Centers•Newton, NE

2d•Remote

About The Position

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future. Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat. This is a Remote position available in the United States. This is a Full Time Hourly position, with a schedule of Monday - Friday from 8am - 5pm EST.

Requirements

High level of computer proficiency is essential
Must possess strong interpersonal, as well as verbal and written communication skills
Attention to detail
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast paced and highly dynamic environment
Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively
Ability to manage multiple clients with relative ease.
A self-starter who is highly motivated and organized
Remote position - ability to work independently from a quiet, home office

Nice To Haves

Bachelor's degree
2 years customer service experience
Auditing Experience

Responsibilities

Act as an independent reviewer to ensure policy compliance
Follow the tuition policy of all our corporate clients
Proof grade reports and tuition and student loan receipts against submissions and client requirements
Ensure appropriate tuition discount is applied to invoices prior to submission for payment
Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat.
Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks
Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours
Take inbound phone calls via a client dedicated telephone support line to help navigate the user interface and explain documentation and policy requirements
Make outbound phone calls to client employees to assist with