Employee Services Coordinator
About The Position
Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future. Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat. This is a Remote position available in the United States. This is a Full Time Hourly position, with a schedule of Monday - Friday from 8am - 5pm EST.
Requirements
- High level of computer proficiency is essential
- Must possess strong interpersonal, as well as verbal and written communication skills
- Attention to detail
- Proven ability to learn and utilize proprietary software and reporting tools
- Ability to work in a fast paced and highly dynamic environment
- Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively
- Ability to manage multiple clients with relative ease.
- A self-starter who is highly motivated and organized
- Remote position - ability to work independently from a quiet, home office
Nice To Haves
- Bachelor's degree
- 2 years customer service experience
- Auditing Experience
Responsibilities
- Act as an independent reviewer to ensure policy compliance
- Follow the tuition policy of all our corporate clients
- Proof grade reports and tuition and student loan receipts against submissions and client requirements
- Ensure appropriate tuition discount is applied to invoices prior to submission for payment
- Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat.
- Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks
- Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours
- Take inbound phone calls via a client dedicated telephone support line to help navigate the user interface and explain documentation and policy requirements
- Make outbound phone calls to client employees to assist with
Benefits
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- 9 paid holidays annually
- 40 hours of sick time per year based on full-time schedule
- 80 hours of vacation time per year based on full-time schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
