Employee Relations Coordinator

The Walt Disney Company•Lake Buena Vista, FL

3d•$22 - $30•Onsite

About The Position

This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.

Requirements

Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
Demonstrated strong verbal, written and listening communication skills
Strong consulting and client service skills
Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines
Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams
Demonstrated problem solving and decision-making skills
Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
Ability to effectively leverage resources
Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Nice To Haves

Bilingual language capabilities
Proven knowledge and understanding of The Walt Disney Company’s policies and procedures
Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird

Responsibilities

Review, summarize, and enter accommodations and ER inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance
Partner closely with Accommodations Case Advocates and Managers, Employee Relations team members to support detailed analysis of accommodation requests or ER inquiries
Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and Managers, Employee Relations
Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders
Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries
Provide office support to include: In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation
Receiving, directing and relaying phone calls
Managing Outlook Mailbox and answering or directing emails accordingly
Organize complex meetings and maintain agendas
Assist with maintaining supply inventory and stocking when necessary
Coordinate mailing or shipping needs when necessary