Employee Relations Coordinator

Housing Development Cor•Lancaster Township, PA

3d•$55,000 - $60,000•Hybrid

About The Position

The Employee Relations Coordinator serves as a key partner within the Human Resources team, strengthening HDC’s workplace culture by ensuring employee concerns, performance matters, and workplace issues are addressed consistently, fairly, and in alignment with HDC’s mission and core values. Working in close collaboration with the Director of Human Resources and the Talent Management Specialist, this role leads the employee relations function by managing complex and sensitive matters across the employee lifecycle, including investigations, performance concerns, conflict resolution, leave and accommodation support, offboarding, and compliance-related risk. The Employee Relations Coordinator applies sound judgment, discretion, and empathy to support employees and leaders while protecting the organization and reinforcing a culture of accountability, respect, and trust.

Requirements

Bachelor’s degree in Human Resources, Business Administration or related field is preferred, or equivalent in work experience.
Two (2) to four (4) years’ experience in an Employee Relations or HR Generalist role is preferred.
Professional in Human Resources (PHR) or Society for Human Resources Management Certified Professional (SHRM-CP) certification is preferred.
Demonstrated knowledge and application of federal, state and local employment laws and regulations such as Title VII, ADA, FLSA, FMLA, ADEA, OSHA and other areas.
Experience with Human Resources Information Systems (HRIS) and payroll systems is required – preferred experience with ADP.
Prior payroll processing experience is required.
Strong communication skills and ability to communicate effectively with all levels of leadership, including executive levels.
Ability to work through complex talent matters bringing resolution in a respectful and professional manner.
Ability to exercise a high level of discretion and maintain strict confidentiality in their work.
Demonstrated skills in negotiation, facilitation and mediation.
Travel up to 20% of the time to conduct investigations, assessments and employee meetings.
Successful completion of pre-employment drug screening and criminal background check.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration or related field
Professional in Human Resources (PHR) or Society for Human Resources Management Certified Professional (SHRM-CP) certification
Experience with ADP

Responsibilities

Serve as the primary point of contact for employee relations concerns, responding with professionalism, discretion, confidentiality, and a high level of customer focus.
Assess, manage, and resolve employee relations matters across the employee lifecycle, including performance concerns, conduct issues, and workplace conflicts.
Conduct impartial workplace investigations, including interviews, documentation review, analysis, and preparation of findings and recommendations.
Maintain accurate, confidential employee records; identify trends, risks, and opportunities for organizational improvement.
Provide guidance to managers on employee relations matters, performance management, and risk mitigation.
Collaborate with the Director of Human Resources on active cases, findings, and outcomes.
Responsible for managing all workers’ compensation claims, including ongoing communication with injured employee, witnesses and employee’s manager, as well as coordinating all necessary information and the follow-up with workers’ compensation insurance company.
Maintains and updates HRIS records to ensure data accuracy, confidentiality, and compliance, and prepares routine and ad hoc reports to support leadership decision-making and trend analysis.
Processes payroll accurately and in compliance with federal, state and local regulations, ensuring timely payment of wages, deductions and adjustments for all employees.
In collaboration with HR team, design, deliver, and/or coordinate organizational-wide training programs related to benefits, HR policies, compliance, and performance.
Support employees and managers with leave of absence requests, including FMLA and disability-related leaves, ensuring compliance with applicable laws and policies.
Facilitate the interactive process for reasonable accommodations under the Americans with Disabilities Act (ADA).
Assist employees with benefits enrollment and benefit-related inquiries; coordinate with brokers and carriers as needed.
Support disciplinary and termination processes by preparing documentation, coordinating meetings, and representing HR as needed.
Conduct respectful exit interviews and support offboarding processes to capture feedback and inform continuous improvement.
Travel to properties as needed to conduct investigations, assessments, or employee meetings.
Accountable for contributing to established Human Resources key performance indicators related to employee satisfaction, insurance cost mitigation, and operational efficiency through consistent, compliant employee relations practices.
Perform other related duties as assigned in support of the Human Resources team.