People & Organization (Human Resources) Business Partner II

Phoenix Contact•Middletown, PA

1d•Hybrid

About The Position

The P&O Business Partner II is an embedded partner to the Phoenix Contact GCoC USA Sales organization. The role connects P&O strategy to business execution and translates enterprise P&O programs, solutions, and services into practical actions for Sales. It builds trusted, two-way partnerships with assigned Sales leaders and strengthens the people capabilities that support Sales effectiveness, with particular emphasis on employee relations management and Sales capability development. This position works continuously with Sales leaders on organizational plans, workforce needs, performance, talent, and change. It manages employee relations matters, coordinates specialized review when needed, and collaborates with P&O Centers of Excellence and the broader Business Partnering network. The position uses workforce data and business insight to support leader decisions and recommend improvements to people processes and leader effectiveness. This is a hybrid position requiring three days in the office unless otherwise specified.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field, with coursework centered on employee relations management, employment law, conflict resolution, and/or performance management.
Experience managing employee relations matters and partnering with business leaders on performance, workplace concerns, policy application, and conflict resolution.
Experience supporting organizational change, business transformation, or continuous-improvement efforts within a business group.
Strong collaboration and relationship-building skills, including the ability to challenge constructively while maintaining trusted partnerships.
Ability to coach leaders through performance-related topics and navigate nuanced employee and leadership needs with sound judgment and discretion.
Ability to understand business priorities and translate P&O programs, processes, and guidance into practical actions for leaders and employees.
Knowledge of talent management, workforce planning, performance management, and change enablement fundamentals.
Ability to use data to identify workforce needs, skill gaps, and capability needs and turn insights into actionable plans with leaders.
Proficiency with common business technology such as Microsoft Office and willingness to learn P&O systems, data, and tools.

Nice To Haves

PHR, SHRM-CP, and/or employment law certification.
2–5 years of experience supporting employees and leaders in an HR business partnering capacity.

Responsibilities

Serve as the dedicated P&O Business Partner for assigned GCoC USA Sales leaders, building trusted, two-way partnerships and maintaining proactive involvement in Sales organizational plans, workforce needs, and people priorities.
Work continuously with Sales leaders to support clear expectations, performance coaching, and consistent, efficient handling of performance improvement opportunities.
Manage employee relations matters within Sales, including issue intake, consultation, documentation, leader guidance, resolution planning, and follow-through on appropriate actions.
Escalate matters requiring specialized review or expertise while ensuring clear coordination and appropriate case documentation.
Partner with Sales leaders to identify evolving skill, capability, and leadership needs and translate them into practical workforce and development actions.
Activate talent processes within Sales to improve visibility into skills, potential, development needs, succession, and internal talent movement.
Enable change by helping Sales leaders understand people impacts, prepare teams, and drive effective adoption.
Deliver employee stewardship through open-door dialogue, fair and consistent application of people practices, representation of employee perspectives, and consideration of employee experience alongside business needs.
Collaborate with GCoC USA P&O Centers of Excellence and the broader Business Partnering network, sharing Sales insights and coordinating solutions so leaders are connected to appropriate expertise.
Use workforce data and business insight to identify needs, support sound leader decisions, and recommend practical improvements to people processes and leader effectiveness.
Perform other related duties as assigned by the Manager.